Support Specialist @ ARPU Telecommunication Services (ARPU+) (March 2005 - March 2007)
Technical Support Engineer (PartTime) @ American University in Cairo (AUC) (October 2005 - May 2006)
System Engineer @ Technoland (Consulting in Network Design) (June 2004 - March 2005)
Technical Support Specialist @ International Information & Communication. Technology Center (ICTC). (February 2003 - September 2003)
Technical Support. @ Integrated Communication Group (I.C.G.) (July 2002 - July 2003)
Michael Farouk Education
Ain Shams University
Bachelor of Commerce (Business Administration)
2002
Michael Farouk Skills
A2P Messaging & SMS Gateway Architecture
Business Analysis
Business Development
Capacity Planning & Performance Optimization
DevOps & Production Operations
Docker, KVM, VMware & Proxmox
HAProxy, pfSense & Load Balancing
High Availability Clustering
Home Location Register (HLR)
Icinga, ELK/Kibana & Grafana
Incident Management, RCA & Troubleshooting
Infrastructure & Workflow Automation
Integration
Kannel & Alaris Messaging Solutions
Linux
Linux Administration — Red Hat, CentOS, Ubuntu
Mobile Devices
MySQL Cluster
Product Management
SMPP Connectivity & Integration
SMS Gateway
Service Reliability & SLA Management
Short Message Peer-to-Peer (SMPP)
Short Message Service Center (SMSC)
Software Installation
Team Leadership
Team Management
Telecom Infrastructure Strategy & Architecture
Telecommunications
Wireless
n8n, Bash & Python Automation
pfSense
Michael Farouk Summary
Michael Farouk, based in Egypt, is currently a Senior Manager – Telecom Infrastructure, DevOps and Operations | SMS Gateway Architecture | Automation at cloudcom. Michael Farouk brings experience from previous roles at ARPU Telecommunication Services (ARPU+). Michael Farouk holds a Bachelor of Commerce in Business Administration @ Ain Shams University. With a robust skill set that includes A2P Messaging & SMS Gateway Architecture, Business Analysis, Business Development, Capacity Planning & Performance Optimization , DevOps & Production Operations and more. Michael Farouk has 3 emails and 1 mobile phone numbers on RocketReach.
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