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Michael Falls Location
Riverside, CA, US
Michael Falls Work
Director of Sales Center Operations @ (September 2017 - Present)
Customer Service and IAM Manager @ (February 2016 - October 2016)
Operational Compliance Manager II @ (May 2014 - December 2015)
Quality Assurance Manager @ (April 2009 - May 2014)
Manager, Call Monitor Group @ (July 2007 - October 2008)
Manager, Asset Collections @ (June 2005 - July 2007)
Training Manager @ Ameriquest (January 2003 - January 2005)
Collections Supervisor @ Option One Mortgage (January 2000 - January 2003)
Michael Falls Education
Santiago High School
Graduate Diploma (General Studies)
1984-1988
Michael Falls Skills
Leadership
Team Building
Banking
Executive Management
Call Center
Interviewing
Account Management
Sales
Customer Retention
Mortgage Banking
Forecasting
Customer Satisfaction
Business Analysis
Mortgage Lending
Negotiation
Vendor Management
Team Leadership
Process Improvement
Finance
Quality Assurance
Strategic Planning
Sales Management
Outlook
Microsoft Office
Microsoft Word
Operations Management
Risk Management
Marketing
Cross Functional Team Leadership
Credit
Training
Change Management
Change
Employee Training
Customer Service
Financial Analysis
Business Process Improvement
Budgets
Management
Project Management
Loss Mitigation
Coaching
Call Centers
Loans
Recruiting
CRM
Analysis
Performance Management
Michael Falls Summary
Michael Falls, based in Riverside, CA, US, is currently a Director of Sales Center Operations at Westport Properties, Inc.. Michael Falls brings experience from previous roles at VHA Corp, Hyundai Capital America, Hyundai Motors America and Carrington Mortgage Services. Michael Falls holds a 1984 - 1988 Graduate Diploma in General Studies @ Santiago High School. With a robust skill set that includes Leadership, Team Building, Banking, Executive Management, Call Center and more. Michael Falls has 5 emails and 3 mobile phone numbers on RocketReach.
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