Michael Ellerd Email & Phone Number
Manager of Contact Center Technologies @ Tucson Electric Power
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Michael Ellerd Location
- Tucson, AZ, US
Michael Ellerd Work
- Manager of Contact Center Technologies @ (September 2025 - Present)
- Senior Vice President Operations @ (January 2025 - September 2025)
- VP - Operations @ (May 2021 - January 2025)
- Director of Customer Success @ (May 2017 - May 2021)
- VP - Operations @ (January 2011 - May 2017)
- Sr Manager @ (September 2002 - December 2010)
- Project Manager - Technology and Consulting @ (September 1993 - June 2002)
- Forward Observer @ (January 1996 - January 1998)
- Electronics Technician @ (September 1989 - September 1993)
Michael Ellerd Education
- University of Phoenix
Masters (Business)
2007-2009
Michael Ellerd Skills
- Vendor Management
- Outsourcing
- Process Improvement
- Operations Management
- Call Centers
- CRM
- Management
- Executive Management
- BPO
- Leadership
- Workforce Management
- Business Process Improvement
- Team Building
- Risk Management
- Offshoring
- Performance Management
- Customer Satisfaction
- Call Center
- Credit
- Team Management
- Customer Service
- MIS
- Business Process Outsourcing (BPO)
- Training
- Customer Relationship Management (CRM)
- Sales Operations
- Business Process
- Business Development
- Electronics Technology
- Customer Experience
- Project Management
- Information Technology
- People Management
- Business Intelligence (BI)
- Sales
- Analytics
- Strategic Planning
- Account Management
- Sales Management
- Strategy
- Microsoft Office
- Customer Retention
- Team Leadership
- Business Operations
- Cross-functional Team Leadership
- Resource Management
- Business Management
- Business Strategy
- Change Management
- Service Delivery
Michael Ellerd Summary
- Michael Ellerd, based in Tucson, AZ, US, is currently a Manager of Contact Center Technologies at Tucson Electric Power. Michael Ellerd brings experience from previous roles at Mural Technologies, Mural Consulting, J.D. Mellberg Financial and iQor. Michael Ellerd holds a 2007 - 2009 Masters in Business @ University of Phoenix. With a robust skill set that includes Vendor Management, Outsourcing, Process Improvement, Operations Management, Call Centers and more. Michael Ellerd has 1 emails and 3 mobile phone numbers on RocketReach.
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