Michael Dy Email
Customer Experience Manager @ Cruise Connections Canada
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Michael Dy Location
- Vancouver, BC, CA
Michael Dy Work
- Customer Experience Manager @ (April 2023 - Present)
- Peer Tutor - Project Management (MBA) @ (April 2023 - October 2024)
- Peer Tutor – Operations Management (MBA) @ (October 2022 - October 2024)
- Store Lead @ (November 2022 - April 2023)
- Retail Sales Consultant @ (March 2022 - November 2022)
- Site Lead - Wealth and Investment Management - Investment Contact Center @ (February 2020 - August 2021)
- Assistant Vice President - Project Management Office - Center Of Excellence @ (January 2016 - February 2020)
- Customer Service Manager @ (November 2013 - January 2016)
- Operations Manager @ (August 2012 - November 2013)
- Unit Manager @ (September 2009 - August 2012)
- Account Supervisor @ Sykes (July 2007 - July 2009)
- Team Manager @ Sykes (January 2006 - July 2007)
- Customer Service Representative @ Sykes Enterprises, Incorporated (January 2005 - January 2006)
Michael Dy Education
- University Canada West
Master of Business Administration - MBA
2021-2022 - De La Salle-College of Saint Benilde
BSBA - CA (Business Administration and Management, General)
1996-1999
Michael Dy Skills
- Site Visits
- Staff Relations
- Public Relations
- Payroll Administration
- Financial Oversight
- Customer-Focused Service
- Coaching
- Customer Experience Design
- Operations Administration
- Retail Sales
- Customer Service Operations
- Telemarketing
- Team Performance
- Relationship Building
- Consultative Selling
- Defining Requirements
- Monitoring Performance
- Team Leadership
- Skill Development
- Personal Responsibility
- Service Operations
- Project Planning
- Personal Development
- Customer Satisfaction (CSAT)
- Customer Satisfaction
- Customer Journey Mapping
- Team Culture
- Capacity Planning
- Inventory Management
- Quality Management
- Risk Assessment
- Procurement
- Communications Management
- Strategic Management
- Financial Planning
- Workforce Management
- Communicatons Management
- Change Management
- Conflict Management
- Time Management
- Analytical Skills
- Customer Experience
- Communication
- Problem Solving
- Management
- Operations Management
- Team Management
- Business Process Improvement
- Banking
- Risk Management
- Vendor Management
- Project Management
- Portfolio Management
- Microsoft Office
- Microsoft Excel
- Leadership
- Customer Service
- Training
- Decision-Making
- Stakeholder Management
- Contact Center Management
Michael Dy Summary
- Michael Dy, based in Vancouver, BC, CA, is currently a Customer Experience Manager at Cruise Connections Canada. Michael Dy brings experience from previous roles at University Canada West and Moores Clothing For Men. Michael Dy holds a 2021 - 2022 Master of Business Administration - MBA @ University Canada West. With a robust skill set that includes Site Visits, Staff Relations, Public Relations, Payroll Administration, Financial Oversight and more. Michael Dy has 2 emails on RocketReach.
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Top Cruise Connections Canada Employees
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Michael Dy
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Vancouver, BC, CA
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