Michael Durk Email & Phone Number

Michael Durk Skills

• IT Service Management
• IT Management
• Help Desk Support
• Troubleshooting
• Service Delivery
• System Deployment
• Service Management
• HP
• Active Directory
• ITIL
• IT Operations
• Vendor Management
• Incident Management
• Ticketing Systems
• Sla
• Project Management
• A+ Certified IT Technician
• Windows 7
• Management
• Manage ticketing systems such as Remedy, Heat, Unicenter Service Desk, and Bri
• Computer-related
• Client
• Authorized Xerox Customer Support Technician
• HP Accredited Platform Specialist Desktops, Workstations, and Notebooks
• Manage a staff of technicians and help desk
• Supervise technical staff performing installations, adds, moves, changes, surp
• Define and assign project objectives for technical and help desk personnel.
• Ensure staff meets contractual service level agreements.
• Monitor and evaluate personnel and provide employee performance appraisals
• Develop and improve internal processes.
• Manage technicians to ensure trouble calls are
• Diagnose and repair computer-related troubles in highly-sensitive and fast-pac
• Physical installation of PC, upgrades and
• Maintenance, diagnostic, and repair of desktop
• Administer email accounts in Microsoft Exchange and Lotus Notes.
• Provide on-site repair for several clients:
• Data Analysis
• Technical Support
• Leadership
• Bri
• Computer Related
• Workstations
• Adds
• Ensure Staff Meets Contractual Service Level Agreements
• Heat
• Administer Email Accounts In Microsoft Exchange And Lotus Notes
• Sales
• Supervise Technical Staff Performing Installations
• Moves
• Develop And Improve Internal Processes
• Diagnostic
• Repair Of Desktop
• Microsoft Word
• Maintenance
• Upgrades
• Microsoft Excel
• Provide On Site Repair For Several Clients
• Unicenter Service Desk
• Manage Ticketing Systems Such As Remedy
• Notebooks
• Project Planning
• Hp Accredited Platform Specialist Desktops
• Changes
• Surp
• Physical Installation Of Pc