Michael Duncan Email & Phone Number
Vice President, Customer Success (Application and Data Platform BU) @ Progress
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Michael Duncan Location
- Haymarket, VA, US
Michael Duncan Work
- 2022 -now Vice President, Customer Success (Application and Data Platform BU) @
- 2021 -2022 Sr. Director, Customer Success @
- 2017 -2021 Director, Customer Success @
- 2013 -2017 Vice President, Global Customer Support @
- 2006 -2013 Senior Director, Engineering and Business Unit Operations @
- 1995 -2006 Vice President, Customer Support Operations @
- 1991 -1995 Director, Customer Support Operations @
Michael Duncan Education
- Dowling College
Master of Business Administration (MBA) (General Management)
2001-2003 - New York Institute of Technology
Bachelor of Technology (BTech) (Computer Engineering)
1985-1989
Michael Duncan Skills
- Enterprise Software
- Software Project Management
- Cross-functional Team Leadership
- Vendor Management
- Business Analysis
- Leadership
- Customer Support
- Change Management
- Management
- Incident Handling
- Process Improvement
- Project Planning
- Business Operations
- IT Procurement
- Personnel Management
- Directing
- Supporting Others
- Escalations Management
- Building Relationships
- Collaborative Problem Solving
- Written & Oral Presentation Skills
- Oral & Written Communication Skills
- Knowledge Sharing
- Business Development
- IT Management
- IT Strategy
- Six Sigma
- Business Process Improvement
- Cloud Computing
- Integration
- Professional Services
- SaaS
- Security
- Software as a Service (SaaS)
- Software Development
- Testing
- Written and Oral Presentation Skills
- Project Management
- Sales
- Team Building
- Microsoft Excel
- Cross Functional Team Leadership
- Strategic Planning
- Oral and Written Communication Skills
- Technology
- Social Media
- Software As A Service Saas
- Education
- New Media
- Software as a Service
Michael Duncan Summary
- Michael Duncan, based in Haymarket, VA, US, is currently a Vice President, Customer Success (Application and Data Platform BU) at Progress. Michael Duncan brings experience from previous roles at Progress, Kaseya and CA Technologies. Michael Duncan holds a 2001 - 2003 Master of Business Administration (MBA) in General Management @ Dowling College. With a robust skill set that includes Enterprise Software, Software Project Management, Cross-functional Team Leadership, Vendor Management, Business Analysis and more. Michael Duncan has 2 emails and 1 mobile phone numbers on RocketReach.
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