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Michael Dul Location
Edinburgh, GB
Michael Dul Work
Managing Director @ (January 2019 - Present)
Practice Lead @ Hitachi Digital Services (October 2026 - Present)
Service Architect @ (October 2020 - September 2026)
Technical Product Manager (ServiceNow) @ (January 2020 - September 2022)
Deployment Lead (ServiceNow) @ (September 2018 - December 2019)
Consulting Manager @ (December 2017 - August 2018)
Senior Consultant @ (February 2016 - November 2017)
Project Lead for ITSM Toolset Integration @ (July 2015 - February 2016)
Technical Service Implementation Lead @ (January 2015 - October 2015)
Service Desk Lead and Process Owner @ (July 2013 - January 2015)
IT Support - Acting Team Lead @ (May 2012 - July 2013)
IT Support at Institute of Psychology @ (January 2010 - January 2012)
Co-owner responsible for IT @ STCS s.c. (September 2009 - December 2011)
IT Trainee @ (June 2007 - October 2007)
Michael Dul Education
The Open University
Bachelor of Laws - LLB (Law)
2017-2026
Uniwersytet im. Adama Mickiewicza w Poznaniu
Psychology (Psychology)
2008-2012
Uniwersytet Ekonomiczny w Poznaniu
Economics (Economics)
2006-2009
Michael Dul Skills
ITIL
Incident Management
Service Desk
IT Service Management
Business Process
Knowledge Management
IT Management
Service Management
IT Operations
Service Delivery
Continuous Improvement
Networking
Business-minded
Project Management
Transition Management
Office 365
PRINCE2
Active Directory
Technical Support
Integration
Information Technology
Management
Infrastructure
SLA
Managed Services
BMC Remedy
Process Improvement
Service Delivery Management
Service Improvement
Service Implementation
Operational Risk Management
Business Process Improvement
Siam
Leadership
Microsoft Office
SQL
Business Minded
IT Strategy
Consulting
Agile
Business Analysis
Team Leadership
DevOps
Change Management
ServiceNow
Enterprise Software
Outsourcing
Michael Dul Summary
Michael Dul, based in Edinburgh, GB, is currently a Managing Director at Celtis Solutions. Michael Dul brings experience from previous roles at Hitachi Digital Services, Hitachi Energy, Registers of Scotland and Novartis. Michael Dul holds a 2017 - 2026 Bachelor of Laws - LLB in Law @ The Open University. With a robust skill set that includes ITIL, Incident Management, Service Desk, IT Service Management, Business Process and more. Michael Dul has 1 emails on RocketReach.
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