Michael Duffy Email & Phone Number
Director Workforce Management @ ShyftOff
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Michael Duffy Location
- Barva, Heredia Province, CR
Michael Duffy Work
- 2026 -now Director Workforce Management @
- 2022 -2026 Vice President Workforce Management @
- 2016 -2022 Director, Workforce Management @
- 2013 -2016 Director, Global WorkForce Management @
- 2013 -2013 Senior Manager, Analytics and Insight @ Sykes
- 2010 -2013 Manager, Workforce Management Support @ Sykes
- 1998 -now Assistant Manager , Global Resource Planning @ Sykes
Michael Duffy Education
- Erie Community College, Buffalo, New York 1990-1992
Michael Duffy Skills
- Outsourcing
- Workforce Management
- Call Centers
- CRM
- BPO
- Management
- Contact Centers
- Operations Management
- Call Center
- Customer Experience
- Process Improvement
- Customer Satisfaction
- IVR
- Business Planning
- Workforce Planning
- Inbound Marketing
- COPC
- Analysis
- Team Leadership
- Leadership
- Sla
- Project Management
- Strategy
- Service Delivery
- Integration
- Avaya
- Business Process Improvement
- Coaching
- Analytics
- Six Sigma
- Transition Management
- Vendor Management
- Cross-functional Team Leadership
- Business Process
- Outsourcing Management
- Telecommunications
- Process Management
- Metrics
- Forecasting
- Project Planning
- SharePoint
- Team Management
- Performance Management
- Offshoring
- Call Center Development
- Capacity Planning
- Team Building
- Key Performance Indicators
- Business Analysis
- Change Management
- Grp
- Business Intelligence
- Cross Functional Team Leadership
- Sales
Michael Duffy Summary
- Michael Duffy, based in Barva, Heredia Province, CR, is currently a Director Workforce Management at ShyftOff. Michael Duffy brings experience from previous roles at itelCX, Frontier Communications, TeleTech and Sykes. Michael Duffy holds a 1990 - 1992 Erie Community College, Buffalo, New York. With a robust skill set that includes Outsourcing, Workforce Management, Call Centers, CRM, BPO and more. Michael Duffy has 4 emails and 3 mobile phone numbers on RocketReach.
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