Michael Drennan Email & Phone Number

Director, Product Development and Support @ MetLife

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Michael Drennan Location

New York, NY, US

Michael Drennan Work

2021 -now Director, Product Development and Support @
2013 -2021 Production Supprt Director @
2011 -2013 Director, Design and Development, Support, CS Operations Center @
2007 -2011 Director, Design and Development, Support, Business Relationship Mgt, Contact Center IS @
2005 -2007 Vendor Rel Mgr @
1996 -2005 Telecommunications Project Manager, Information Systems @ DREYFUS SERVICE CORPORATION
1991 -1996 Telecommunications Manager @

Michael Drennan Education

St. John's University
Bachelor Of Science

Michael Drennan Skills

Presentations
Abstracting
Thinking Skills
Management Style
Contract Management
Agile Software Development
Telecommunications Systems
Telecommunications Engineering
Telecommunication Services
Change Management
Agile Methodologies
Genesys
IT Service Management
AppDynamics
Site Reliability Engineering
Contact Center Architecture
Call Center
Product Development
IT Management
Product Management
ACD
Call Routing
Application Development
Call Recording
Speech Recognition
Contact Centre Technology
Nuance
Cisco ICM
Avaya PBX
Vendor Relations
ServiceNow
Call Flow Design
Agile & Waterfall Methodologies
JIRA
Process Improvement
ITIL
Diversity & Inclusion
Strategic Thinking
Quality Processes
Consulting
Help Desk Support
Network Monitoring Tools
Chemical
Vendors
Net
Melbourne
CTI
Witness
eWFM
Return on Investment
PBX
Entrepreneurship
Contact Centers
Aspect Acd
Control Center
Cross Functional Team Leadership
CMM
Contact Centre
Management
Design
PC
Jamaica
Roll Outs
Science
Security
Scte
Corporate Actions
Contact Center
Auditing
Information Systems
Reorganizations
Accounting
Methodology
Data Center
Business Meetings
Flowers
Financials
Profit
Market Data
Networking
Outbound Marketing
System
Telecommunications
Business Services
Responsiveness
Cisco
Project Leadership
Switches
Radio Access Network
Vps
Periphonics
Contact Centre Transformation
Training
Customer Service
Verint
IP PBX
Project Management
System Monitoring
Reporting
Field Service
Capital
Call Centers
Customer Self Service
Analysis
Cross Functional Team
Strategic Business
Affinity
Retail
VoIP
Customer Interaction
Holidays
Avaya
Accountability
St. John
Applications
Outside Plant
Quality Assurance
Strategic Planning
Stage
Maturity
Operations
T1
Cable Networks
Network Administration
Timelines
Avaya Technologies
Technical Support
Project
Rollout
Contractual Agreements
Analytics
Demos
Outbound
Responsibility
Customer Experience
Targeted Advertising
RightNow
Roadmap
Growth Strategies
Code
Efficiencies
Cisco Technologies
Google Groups
Executive Management
Cables
History
Capital Projects
HFC
New York
Reviews
Defects
Vendor Management
Credentials
Call Logging
Mutual Funds
IVR
Arris Servassure
Professional Services
Telephony
Voice Mail
Load Balancing
Budgets
Inbound Marketing
Conceptual Modeling
Customer Service Operations
Unified Communications
Accounting System

Michael Drennan Summary

Michael Drennan, based in New York, NY, US, is currently a Director, Product Development and Support at MetLife. Michael Drennan brings experience from previous roles at MetLife, Cablevision and Dreyfus. Michael Drennan holds a Bachelor Of Science @ St. John's University. With a robust skill set that includes Presentations, Abstracting, Thinking Skills, Management Style, Contract Management and more. Michael Drennan has 3 emails and 2 mobile phone numbers on RocketReach.