Michael Downer Email & Phone Number
Senior Consulting Manager @ valantic
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Michael Downer Location
- Spain
Michael Downer Work
- Senior Consulting Manager @ (March 2026 - Present)
- Consulting Manager @ (September 2025 - March 2026)
- Head of Process Optimisation @ (September 2020 - August 2025)
- Forecast and Planning Manager HSBC Global Operations @ (August 2016 - September 2020)
- Forecast ad Planning Manager EMEA and APAC @ (June 2015 - August 2016)
- EMEA Planning and Forecasting Manager @ (June 2011 - June 2015)
- Planning Manager @ (May 2008 - June 2011)
- Planning Manager @ (May 2006 - June 2008)
- IT-Support analyst and ACD analyst @ (January 2005 - January 2006)
- Global Operations analyst @ (June 1999 - May 2005)
- Operations Analyst @ (January 2000 - January 2003)
Michael Downer Education
- Hogeschool Antwerpen
BA (Business)
1995-1998
Michael Downer Skills
- Call Center
- Workforce Management
- Business Process Improvement
- Operations Management
- Team Management
- Performance Management
- Contact Centers
- Project Planning
- Service Delivery
- IVR
- Customer Satisfaction
- Outsourcing
- Process Improvement
- Avaya
- Business Analysis
- IEX
- Process Scheduler
- Customer Experience
- Forecasting
- Change Management
- Mi Automation
- Data Mining
- VBA
- Microsoft Excel
- BPO
- Analysis
- ACD
- Budgets
- Capacity Planning
- PRINCE2
- Databases
- Customer Service
- Performance Improvement
- Workforce Planning
- Account Management
- Call Centers
- Leadership
- Management
- Sla
- Stakeholder Management
- Planning
- Scheduling
- EMEA
Michael Downer Summary
- Michael Downer, based in Spain, is currently a Senior Consulting Manager at valantic. Michael Downer brings experience from previous roles at valantic, HSBC and American Express Global Business Travel. Michael Downer holds a 1995 - 1998 BA in Business @ Hogeschool Antwerpen. With a robust skill set that includes Call Center, Workforce Management, Business Process Improvement, Operations Management, Team Management and more. Michael Downer has 8 emails and 2 mobile phone numbers on RocketReach.
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