Senior Vice President, Customer Success and Services @ (March 2022 - October 2025)
Vice President, Customer Success and Client Experience Operations @ (November 2017 - February 2022)
Sr. Director, Customer Success and Client Services @ (March 2014 - November 2017)
Director, Customer Relationship Management and Global Processes @ (March 2012 - March 2014)
Director, Global Support @ (July 2010 - March 2012)
Co-Owner @ (August 2008 - November 2021)
Department Director, Global Support @ (January 2008 - January 2010)
Manager, Global Support and Processes @ (April 2005 - July 2008)
Michael Domingues Education
UNM The James & Gail Ellis School of Business Leadership
BS (Business: Organizational Behavior & Human Resource Management)
Michael Domingues Skills
AI Strategy
Agile Environment
Budget Administration
Budget Planning
Business Analysis
Business Development
Business Process
Business Process Improvement
Business Transformation
CRM
Certified Scrum Master CSM
Change Management
Cloud Applications
Company Revitalization
Contract Creation
Contract Negotiation
Cross-functional Team Leadership
Customer Engagement
Customer Experience
Customer Fulfillment
Customer Lifecycle Management
Customer Onboarding
Customer Relationship Management (CRM)
Customer Service
Customer Success
Data Analysis
Data Compilation
Data Mining
Digital Transformation
Enterprise Resource Planning (ERP)
Enterprise Software
Executive Leadership
Healthcare Information Technology (HIT)
Key Performance Indicators
Leadership
Management
Metric Tracking
Operational Excellence
Operational Scaling
Operations Management
Partner Relations
Philanthropy
Professional Services
Program Development
Program Management
Project Management
SAP
SaaS
Service Account Management
Software Documentation
Strategic Planning
Team Management
Training
Training Delivery
Value Realization
Vendor Relations
Webinars
customer enablement
ERP
Business Intelligence
Enterprise Resource Planning
Customer Relationship Management
Partner Relations
Service Account Management
Michael Domingues Summary
Michael Domingues, based in Fulton, MD, US, is currently a Executive Vice President, Customer Success and Services at uPerform. Michael Domingues brings experience from previous roles at uPerform. Michael Domingues holds a BS in Business: Organizational Behavior & Human Resource Management @ UNM The James & Gail Ellis School of Business Leadership. With a robust skill set that includes AI Strategy, Agile Environment, Budget Administration, Budget Planning, Business Analysis and more. Michael Domingues has 3 emails and 1 mobile phone numbers on RocketReach.
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