Michael Curtis Email & Phone Number
Managing Director, Head of Employee Help Service Delivery @ JPMorgan Chase & Co.
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Michael Curtis Location
- Lafayette Hill, PA, US
Michael Curtis Work
- Managing Director, Head of Employee Help Service Delivery @ (May 2024 - Present)
- SVP, Head of the Customer Service Center @ (August 2021 - January 2024)
- Managing Director, Head of Consumer Contact Centers @ (March 2019 - August 2021)
- Director, Operations Strategy and Business Transformation @ (June 2016 - March 2019)
- SVP, Operations Strategy Executive @ (June 2011 - March 2016)
- SVP, Contact Center Sales Process Executive @ (January 2010 - June 2011)
- SVP, Contact Center Service Optimization Executive @ (December 2007 - January 2010)
- SVP, Workforce Management Executive @ (January 2007 - November 2007)
- SVP, Transition Quality and Productivity Engineer @ (June 2004 - December 2006)
- VP, Senior Performance Engineer @ (January 2001 - May 2004)
- Manager and Industrial Engineer @ (January 1996 - January 2001)
Michael Curtis Education
- Villanova University
MBA (Finance, General)
- Penn State University
Michael Curtis Skills
- Business Strategy
- Key Performance Indicators
- Team Building
- Channel Engagement
- Mentoring
- Communication
- Acquisition Integration
- Coaching & Mentoring
- Lean Six Sigma
- Performance Improvement
- Customer Support
- Product Quality
- Service-Level Agreements (SLA)
- Customer Satisfaction (CSAT)
- Voice of the Customer
- Strategic Initiatives
- Cross-functional Team Leadership
- Vendor Relations
- Finance
- Strategic Planning
- Customer Experience
- Analytical Skills
- Resource Planning
- Strategic Thinking
- Strategy
- Process Design
- Business Transformation
- Six Sigma
- Call Centers
- Process Improvement
- Business Process Improvement
- Banking
- Process Excellence
- Risk Management
- Vendor Management
- Process Management
- Financial Services
- Sales Process
- Relationship Management
- Business Analysis
- Credit Cards
- Change Management
- Project Portfolio Management
- Operations Management
- PMO
- Operational Excellence
- Outsourcing
- Business Relationship Management
- Contact Centers
- Soccer
- Project Management
- Leadership
- Dance
- Customer Service
- Marketing
- Quality Assurance
Michael Curtis Summary
- Michael Curtis, based in Lafayette Hill, PA, US, is currently a Managing Director, Head of Employee Help Service Delivery at JPMorganChase. Michael Curtis brings experience from previous roles at Santander Bank, N.A., MUFG and Bank of America. Michael Curtis holds a MBA in Finance, General @ Villanova University. With a robust skill set that includes Business Strategy, Key Performance Indicators, Team Building, Channel Engagement, Mentoring and more. Michael Curtis has 2 emails and 3 mobile phone numbers on RocketReach.
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