Michael Curtis Email & Phone Number
Managing Director, Head of Employee Help Service Delivery @ JPMorgan Chase & Co.
5 free lookup(s). No credit card required.
If you need more lookups,
subscriptions start at $34 USD/month.
Michael Curtis Location
- Lafayette Hill, PA, US
Michael Curtis Work
- 2024 -now Managing Director, Head of Employee Help Service Delivery @
- 2021 -2024 SVP, Head of the Customer Service Center @
- 2019 -2021 Managing Director, Head of Consumer Contact Centers @
- 2016 -2019 Director, Operations Strategy and Business Transformation @
- 2011 -2016 SVP, Operations Strategy Executive @
- 2010 -2011 SVP, Contact Center Sales Process Executive @
- 2007 -2010 SVP, Contact Center Service Optimization Executive @
- 2007 -2007 SVP, Workforce Management Executive @
- 2004 -2006 SVP, Transition Quality and Productivity Engineer @
- 2001 -2004 VP, Senior Performance Engineer @
- 1996 -2001 Manager and Industrial Engineer @
Michael Curtis Education
- Villanova University
MBA (Finance, General)
- Penn State University
Michael Curtis Skills
- Business Strategy
- Key Performance Indicators
- Team Building
- Channel Engagement
- Mentoring
- Communication
- Acquisition Integration
- Coaching & Mentoring
- Lean Six Sigma
- Performance Improvement
- Customer Support
- Product Quality
- Service-Level Agreements (SLA)
- Customer Satisfaction (CSAT)
- Voice of the Customer
- Strategic Initiatives
- Cross-functional Team Leadership
- Vendor Relations
- Finance
- Strategic Planning
- Customer Experience
- Analytical Skills
- Resource Planning
- Strategic Thinking
- Strategy
- Process Design
- Business Transformation
- Six Sigma
- Call Centers
- Process Improvement
- Business Process Improvement
- Banking
- Process Excellence
- Risk Management
- Vendor Management
- Process Management
- Financial Services
- Sales Process
- Relationship Management
- Business Analysis
- Credit Cards
- Change Management
- Project Portfolio Management
- Operations Management
- PMO
- Operational Excellence
- Outsourcing
- Business Relationship Management
- Contact Centers
- Soccer
- Project Management
- Leadership
- Dance
- Customer Service
- Marketing
- Quality Assurance
Michael Curtis Summary
- Michael Curtis, based in Lafayette Hill, PA, US, is currently a Managing Director, Head of Employee Help Service Delivery at JPMorganChase. Michael Curtis brings experience from previous roles at Santander Bank, N.A., MUFG and Bank of America. Michael Curtis holds a MBA in Finance, General @ Villanova University. With a robust skill set that includes Business Strategy, Key Performance Indicators, Team Building, Channel Engagement, Mentoring and more. Michael Curtis has 2 emails and 3 mobile phone numbers on RocketReach.
Looking for a different Michael Curtis?
Find contact details for 700 million professionals.
Others Named Michael Curtis
Michael Curtis
Executive Vice President, Strategic Development
Washington, DC, US
Michael Curtis
President
Haverhill, MA, US
Top JPMorgan Chase & Co. Employees
David Salaverry
CFO of Commercial Banking at JPMorgan
New York, NY, US
Henry Hoo
Chief Operating Officer
New York, NY, US
Marisa Galioto
Chief Operating Officer - Global Real Estate
New York, NY, US
Stevie Baron
CEO of Business Banking
New York, NY, US
Dan Mendelson
CEO, Morgan Health
Washington, DC, US
G2 Crowd Trusted
300K+ Plugin Users
© 2026 RocketReach.co