Michael Crispin Email & Phone Number
Program Director and Delivery Manager @ IBM
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Michael Crispin Location
- Wilmington, NC, US
Michael Crispin Work
- Program Director and Delivery Manager @ (May 2023 - Present)
- Manager, Maximo L3 and Development @ (May 2018 - June 2023)
- Manager, IBM Watson IoT Customer Success @ (March 2015 - April 2018)
- Manager, Smarter Infrastructure Level 2 Systems, Integration and Enhanced Support @ (April 2010 - March 2015)
- Business Intelligence and Metrics Lead Analyst @ (January 2009 - April 2010)
- Manager, Added Value Program (AVP) and Industry Solutions Level 2 Support @ (October 2006 - January 2009)
- Manager, Premium Support @ (April 2006 - October 2006)
- Manager, Latin America Support @ (April 2001 - April 2006)
- Senior, Premium Support Specialist and Account Manager @ (April 2000 - April 2001)
- Latin America Support Analyst @ (July 1999 - April 2000)
Michael Crispin Education
- Universidad APEC
Michael Crispin Skills
- Strategic Initiatives
- Key Metrics
- Financial Metrics
- Customer Loyalty
- Business Reviews
- IT Management
- Customer Relationship Management (CRM)
- Customer Analysis
- Business Process Design
- Project Management
- Leadership
- Information Technology
- Cloud Computing
- Problem Solving
- Budgeting
- Data Management
- Software Development
- Customer Retention
- Customer Satisfaction
- Salesforce.com
- Technology Leadership
- Off-shore Team Management
- Customer Data
- Identifying Trends
- Team Leadership
- Customer Experience
- Customer Success
- Team Management
- Product Road Mapping
- Performance Reviews
- Summaries
- Business Case Preparation
- Technically Competent
- Social Influence
- Root Cause
- Product Development
- Presentations
- Product Lifecycle Management
- Skill Development
- Troubleshooting
- Salesforce Lightning
- Jira
- Business Intelligence
- Integration
- Requirements Analysis
- Enterprise Software
- Business Process
- Oracle
- SQL
- WebSphere
- Management
- IT Service Management
- Business Analysis
- Agile Methodologies
- ITIL
- Solution Architecture
- JavaScript
- Strategic Planning
Michael Crispin Summary
- Michael Crispin, based in Wilmington, NC, US, is currently a Program Director and Delivery Manager at IBM. Michael Crispin brings experience from previous roles at IBM. Michael Crispin holds a Universidad APEC. With a robust skill set that includes Strategic Initiatives, Key Metrics, Financial Metrics, Customer Loyalty, Business Reviews and more. Michael Crispin has 3 emails and 2 mobile phone numbers on RocketReach.
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