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Michael Cooley Location
Lexington, KY, US
Michael Cooley Work
Sr Director of Customer and Partner Care @ (June 2025 - Present)
Associate Director @ (January 2022 - November 2025)
Sr Manager, Digital Service @ (April 2021 - November 2025)
Service Manager @ (December 2018 - April 2021)
Director, Customer Care @ (July 2017 - October 2018)
Customer Service Manager @ (September 2015 - July 2017)
Program Supervisor @ (June 2010 - September 2015)
Team Supervisor @ (October 2009 - June 2010)
Customer Service Representative @ (June 2009 - October 2009)
Michael Cooley Education
State University of New York at Fredonia
Bachelor of Business Administration (BBA)
2004-2009
Michael Cooley Skills
Customer Service
Training
Management
Program Management
Leadership
Project Management
Employee Training
Outsourcing
Coaching
Team Building
Public Speaking
Call Centers
Interviews
Mentoring
Analysis
Customer Experience
Performance Improvement
Healthcare
Strategic Planning
Microsoft Excel
Sales
Customer Relationship Management Crm
Strategic Partnerships
Salesforce.com
Account Management
Customer Retention
Customer Satisfaction
Team Leadership
Strategy
IVR
Microsoft Office
Customer Relationship Management
Michael Cooley Summary
Michael Cooley, based in Lexington, KY, US, is currently a Sr Director of Customer and Partner Care at Xometry. Michael Cooley brings experience from previous roles at Wayfair and Boingo Wireless. Michael Cooley holds a 2004 - 2009 Bachelor of Business Administration (BBA) @ State University of New York at Fredonia. With a robust skill set that includes Customer Service, Training, Management, Program Management, Leadership and more. Michael Cooley has 2 emails and 3 mobile phone numbers on RocketReach.
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