Michael Contreras Email & Phone Number
Vice President, Customer Support @ IQ Fiber
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Michael Contreras Location
- United States
Michael Contreras Work
- Vice President, Customer Support @ (April 2026 - Present)
- Executive Director - Unified Contact Centers @ (October 2018 - May 2021)
- Director, Customer Care @ (October 2014 - October 2018)
- Sr. Manager, eNOC Operations @ (April 2013 - October 2014)
- Sr. Manager, Customer Service Operations @ (May 2012 - December 2012)
- Director, Operations Support @ (September 2011 - April 2012)
- Senior Director, Customer Technical Support @ (March 2025 - April 2026)
- Director, Customer Technical Support @ (March 2023 - March 2025)
- Director, Access Support @ (September 2010 - November 2011)
- Manager, Operations Analysis @ (July 2009 - September 2010)
- Manager, Implementations @ (November 2007 - July 2009)
- ABS Support Supervisor @ (November 2006 - November 2007)
Michael Contreras Skills
- Salesforce.com
- Vendor Management
- Call Center
- Telecommunications
- VoIP
- Cross-functional Team Leadership
- Managed Services
- Account Management
- Process Improvement
- Social Media Communications
- Agile Methodolgy
- KPI implementation
- Outsourcing
- Service Delivery Management
- Cost Reduction Strategies
- Team Building
- Wireless
- Troubleshooting
- Customer Service
- Start-ups
- Service Delivery
- Management
- Customer Satisfaction
- Leadership
- Customer Experience
- Call Centers
- Strategy
- Sales
- Start Ups
- Team Leadership
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Cross Functional Team Leadership
- Project Management
Michael Contreras Summary
- Michael Contreras, based in United States, is currently a Vice President, Customer Support at IQ Fiber. Michael Contreras brings experience from previous roles at Hawaiian Telcom and Jawbone. With a robust skill set that includes Salesforce.com, Vendor Management, Call Center, Telecommunications, VoIP and more. Michael Contreras has 2 emails and 3 mobile phone numbers on RocketReach.
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Top IQ Fiber Employees
Tracy Tippie
Human Resources Manager
Florida, United States
Patti Lewis
Vice President of Customer Operations
Jacksonville, FL, US
Tyrone Lawton
Senior Director, Technical Operations
Jacksonville, FL, US
Joshua Worrell
Director- New Market Development
Jacksonville, FL, US
Mark Wagner
VP New Market Development IQ Fiber Chesapeake Region
Washington, DC, US
Pete Accetturo
Senior Business Development Manager
Florida, United States
Jim Saylor
Director of Residential Sales
Jacksonville, FL, US
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