2017 - 2018 Senior Service Delivery Manager @ APL Logistics
2016 - 2017 Director and Client Delivery Executive @ NTT DATA Services
2015 - 2016 Director and Client Delivery Executive @ Dell Technologies
Michael Conrad Education
Lean Methods Group
Lean Six Sigma (Yellow Belt)
2019 - 2031
SHL Systemhouse
SDLC Certification
1993 - 2031
SHL Systemhouse
ITSM Certification Masters (ITSM)
1992 - 2028
SHL Systemhouse
Associate's degree (Operational Excellence)
1994 - 1999
Nova Scotia Community College - NSCC
Computer Processing (Application Programming)
1982 - 1984
Michael Conrad Skills
Critical Incident Response
ServiceNow
Problem Management
Problem Solving
Stakeholder Management
Incident Handling
Major Incident Management
Communication
Written Communication
Data Center
Michael Conrad Summary
Michael Conrad, based in Phoenix, AZ, US, is currently a Major Incident Manager at CommonSpirit Health. Michael Conrad brings experience from previous roles at Unisys Supporting CommonSpirit, , Amazon and Early Warning®. Michael Conrad holds a 2019 - 2031 Lean Six Sigma in Yellow Belt @ Lean Methods Group. With a robust skill set that includes Critical Incident Response, ServiceNow, Problem Management, Problem Solving, Stakeholder Management and more. Michael Conrad has 2 emails and 2 mobile phone numbers on RocketReach.
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