Michael Conrad Email & Phone Number
Major Incident Manager @ CommonSpirit Health
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Michael Conrad Location
- Phoenix, AZ, US
Michael Conrad Work
- 2022 -now Major Incident Manager @
- 2021 -2022 Service Management MIM @
- 2015 -2022 Senior Consultant @ Freelance
- 2020 -2021 Amazon Wholefoods Fulfillment @
- 2020 -2020 Change Problem and Incident Management (ITSM) @
- 2019 -2019 Transition and Transformation @
- 2018 -2019 Service Availability Manager @
- 2019 -2019 Program Manager @
- 2017 -2018 Senior Service Delivery Manager @
- 2017 -2018 Senior Service Delivery Manager @ American Presidents Line Logistics
Michael Conrad Education
- Lean Methods Group
Lean Six Sigma (Yellow Belt)
2019-2031 - SHL Systemhouse
SDLC Certification
1993-2031 - SHL Systemhouse
ITSM Certification Masters (ITSM)
1992-2028 - SHL Systemhouse
Associate's degree (Operational Excellence)
1994-1999 - Nova Scotia Community College - NSCC
Computer Processing (Application Programming)
1982-1984
Michael Conrad Skills
- Critical Incident Response
- ServiceNow
- Problem Management
- Problem Solving
- Stakeholder Management
- Incident Handling
- Major Incident Management
- Communication
- Written Communication
- Data Center
- Disaster Recovery
- Incident Management
- Outsourcing
- Management
- Process Improvement
- Networking
- Help Desk Support
- Change Management
- Mainframe
- IT Service Management
- ITIL
- Service Delivery
- IT Operations
- Integration
- IT Management
- Vendor Management
- IT Outsourcing
- IT Strategy
- Service Management
- HP
- Program Management
- Business Analysis
- SLA
- Virtualization
- PMO
- Storage
- Security
- Infrastructure
- Business Process
- System Deployment
- Software Documentation
- Project Portfolio Management
- Information Technology
- Project Management
- Managed Services
- Requirements Analysis
- Project Delivery
- cde
- Contract Negotiation
- Client Relations
- Client Services
- Team Building
- Teamwork
- Pricing Strategy
- Solution Architecture
- PMP
- Quality Assurance
- Project Portfolio
- Enterprise Architecture
- Microsoft Word
- Project Implementation
- BFSI
- Microsoft Excel
- Global Communications
- Customer Service
- Marketing
Michael Conrad Summary
- Michael Conrad, based in Phoenix, AZ, US, is currently a Major Incident Manager at CommonSpirit Health. Michael Conrad brings experience from previous roles at Unisys Supporting CommonSpirit, Freelance, Amazon and Early Warning®. Michael Conrad holds a 2019 - 2031 Lean Six Sigma in Yellow Belt @ Lean Methods Group. With a robust skill set that includes Critical Incident Response, ServiceNow, Problem Management, Problem Solving, Stakeholder Management and more. Michael Conrad has 2 emails and 3 mobile phone numbers on RocketReach.
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