Michael Collison Email
Service Operations Manager @ CUBE
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Michael Collison Location
- Melbourne, VIC, AU
Michael Collison Work
- Service Operations Manager @ (January 2019 - Present)
- Incident Manager @ (November 2015 - December 2018)
- Senior Service Desk Analyst @ (May 2015 - November 2015)
- MFT helpdesk advisor @ (December 2013 - April 2015)
- Customer Service Technical Support @ (May 2007 - December 2013)
- Customer service advisor and Deputy team leader @ (April 2005 - April 2007)
Michael Collison Education
- University of Plymouth
Bachelor's degree (Computing)
1999-2002
Michael Collison Skills
- Incident Management
- Service-now.com
- BMC Remedy
- Telecommunications
- Incident Investigation
- CMDB
- Change Management
- Confluence
- Critical Incident Response
- IT Service Management
- ITIL
- Identity and Access Management (IAM)
- Information Technology Infrastructure
- Jira
- KPI Reporting
- Major Incident Management
- Microsoft Entra ID
- Microsoft Intune
- Operations Management
- Problem Management
- Root Cause Analysis
- Service Delivery
- Service Operation
- Service-Level Agreements (SLA)
- ServiceNow
- Transition Management
Michael Collison Summary
- Michael Collison, based in Melbourne, VIC, AU, is currently a Service Operations Manager at CUBE. Michael Collison brings experience from previous roles at Vodafone, Sky and O2 (Telefónica UK). Michael Collison holds a 1999 - 2002 Bachelor's degree in Computing @ University of Plymouth. With a robust skill set that includes Incident Management, Service-now.com, BMC Remedy, Telecommunications, Incident Investigation and more. Michael Collison has 2 emails on RocketReach.
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