Michael Castro Email
General Support Manager @ Qualiphy PC
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Michael Castro Location
- Valenzuela, NCR, PH
Michael Castro Work
- General Support Manager @ (April 2026 - Present)
- Service Delivery Manager @ Confidential (April 2025 - May 2026)
- Network Business and Operations Manager @ (August 2024 - April 2025)
- Senior Team Manager @ (February 2024 - July 2024)
- Training Manager @ (November 2020 - April 2024)
- Performance Manager - Operations @ (November 2020 - March 2022)
- Operations Manager @ ABJ Enterprise LLC (October 2020 - January 2021)
- Trainer @ (June 2016 - November 2020)
- In Team - Trainer @ (October 2015 - June 2017)
- Tier 3 - Sales Consultant and Customer Service @ (January 2015 - September 2015)
- Senior Project Program Manager @ DCPI Datascope Philippines (January 2015 - November 2017)
- Assistant Operations Manager @ (July 2013 - January 2015)
- Lead Associate @ (July 2012 - July 2013)
- Program Coordinator @ (December 2010 - July 2012)
- Travel Specialist @ (July 2010 - December 2010)
- Assistant Team Leader @ APAC Customer Services (April 2009 - July 2010)
- Health Care Specialist @ APAC Customer Services (December 2008 - April 2009)
- Escalation Manager @ ICT Marketing Services (January 2008 - November 2008)
- Front Line Associate @ ICT Marketing Services (November 2007 - January 2008)
Michael Castro Education
- PSBA - Katipunan
Bachelor of Business Administration (B.B.A.) (Business Administration and Management, General)
2010-2011 - Pamantasan Ng Lungsod Ng Marikina
Bachelor of Science (BS) (Nursing)
2005-2007
Michael Castro Skills
- Active Listening
- Analysis
- Attention to Detail
- BPO
- Business Analysis
- Business Process
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Business Strategy
- Call Centers
- Coaching
- Communication
- Confidentiality
- Contact Centers
- Customer Experience
- Customer Satisfaction
- Customer Service
- Data Analysis
- Employee Engagement
- Employee Relations
- Human Resources
- Information Architecture
- Instructional Design
- Knowledge Acquisition
- Leadership
- Leadership Development
- MIS
- Management
- Management Professional
- Marketing
- Membership Growth
- Membership Relations
- Microsoft Office
- Networking
- New Hire Training
- Onboarding
- Operations Management
- Outsourcing
- Performance Management
- Process Flow Documentation
- Process Improvement
- Project Management
- Sales Operations
- Service Delivery
- Six Sigma
- Subject Matter Experts
- Talent Management
- Team Building
- Team Leadership
- Team Management
- Training
- Transition Management
- Vendor Management
- Workforce Management
Michael Castro Summary
- Michael Castro, based in Valenzuela, NCR, PH, is currently a General Support Manager at Qualiphy PC. Michael Castro brings experience from previous roles at Confidential, I-FERN Corporation and Full Potential Solutions. Michael Castro holds a 2010 - 2011 Bachelor of Business Administration (B.B.A.) in Business Administration and Management, General @ PSBA - Katipunan. With a robust skill set that includes Active Listening, Analysis, Attention to Detail, BPO, Business Analysis and more. Michael Castro has 1 emails on RocketReach.
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