Michael Cappetta Email & Phone Number
Global Head of Service Management @ Marsh McLennan
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Michael Cappetta Location
- Little Falls, NJ, US
Michael Cappetta Work
- Global Head of Service Management @ (December 2021 - Present)
- Global Leader, Problem Management @ (November 2016 - November 2021)
- Problem Manager @ (June 2012 - October 2016)
- Incident, Problem, and Change Management @ (November 2008 - June 2012)
- Field Consultant @ Rutgers University - ResNet (June 2007 - September 2008)
- Consultant @ Ares Computer Technologies (June 1999 - September 2008)
- Legal Intern @ (June 2005 - August 2008)
- Temp @ Brittany Management (May 2000 - June 2005)
Michael Cappetta Education
- Rutgers University
Bachelor's (Criminal Justice, Political Science)
2003-2009 - Pope John XXIII Regional
High School
1999-2003
Michael Cappetta Skills
- ITIL
- Incident Management
- Disaster Recovery
- SDLC
- Software Documentation
- Process Improvement
- Business Analysis
- Change Management
- Production Support
- IT Service Management
- Fidessa
- Problem Management
- Microsoft Office
- Service Management
- Service Delivery
- Requirements Analysis
- Business Continuity
- Market Data
- Trading Systems
- Technical Documentation
- Metrics Analysis
- JIRA
- Release Management
- Analysis
- Process Development
- Policy/Procedure Development
- Business Communications
- KPI
- Process Automation
- Confluence
- Training & Development
- Technical Training
- Production Management
- Metrics
- Process Management
- Process Creation
- Value Creation
- Service Desk
- Trend Analysis
- Full SDLC
- Documentation
- Policy Analysis
- Business Relationship Management
- Outsourcing
- IT Operations
- Management
- IT Strategy
- Process Simulation
- Key Performance Indicators
- Production Managment
- Leadership
- Key Performance
- Customer Service
- Troubleshooting
- Social Media
- Business Relationship
- Program Management
- Training and Development
- Policy/Procedure
- Information Technology
- Vendor Management
- Risk Management
- IT Management
- Project Management
- Big Data Analytics
Michael Cappetta Summary
- Michael Cappetta, based in Little Falls, NJ, US, is currently a Global Head of Service Management at Marsh McLennan. Michael Cappetta brings experience from previous roles at Marsh & McLennan Companies, Inc., Marsh McLennan, RBC Capital Markets and Rutgers University - ResNet. Michael Cappetta holds a 2003 - 2009 Bachelor's in Criminal Justice, Political Science @ Rutgers University. With a robust skill set that includes ITIL, Incident Management, Disaster Recovery, SDLC, Software Documentation and more. Michael Cappetta has 5 emails and 2 mobile phone numbers on RocketReach.
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