Senior Director of IT Service Desk and Technical Field Support Services @ (March 2012 - November 2013)
Executive Director, IT Service Management @ (January 2011 - February 2012)
Director, IT Client Services @ (April 2005 - January 2011)
Manager, Field Engineering IT Client Services @ Kaplan Inc. (May 2000 - April 2005)
Supervisor, Support Analyst @ (January 1995 - January 2000)
Michael Canny Education
Brooklyn College
Bachelors (History)
1987-1992
Michael Canny Skills
ITIL
ITIL Implementation
Service Desk Management
IT Service Management
Staff Development
Process Improvement
Vendor Management
Performance Management
Program Management
Project Management
Microsoft Licensing
Cloud Computing
Customer Service
Data Center
Disaster Recovery
Governance
IT Management
IT Operations
Information Technology
Leadership
Management
Networking
Team Building
System Administration
Service Delivery
SharePoint
Technical Support
Time Management
Software Documentation
Troubleshooting
Citrix
IT Strategy
Business Process Improvement
Michael Canny Summary
Michael Canny, based in New York, NY, US, is currently a Senior Project Director, Program Management Office at Columbia University in the City of New York. Michael Canny brings experience from previous roles at Scholastic, Kaplan, Kaplan Test Prep and Admissions and Kaplan Inc.. Michael Canny holds a 1987 - 1992 Bachelors in History @ Brooklyn College. With a robust skill set that includes ITIL, ITIL Implementation, Service Desk Management, IT Service Management, Staff Development and more. Michael Canny has 1 emails on RocketReach.
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