Michael Bruce Location
- Redwood City, CA, US
Michael Bruce Work
- 2024 - now Director, Premium Plus Support @
- 2021 - 2024 Senior Manager, Premium Support @
- 2020 - 2020 Manager, Premium Support @
- 2015 - 2020 Technical Support Manager @
- 2014 - 2015 Technical Support Team Lead @
- 2011 - 2014 Principal Technical Support Engineer @
- 2008 - 2011 Staff Technical Support Engineer @
- 2005 - 2008 Senior Technical Support Engineer @
- 2004 - 2005 Developer Technical Support Engineer @
- 2003 - 2004 Quality Assurance Test Engineer @
- 2003 - 2003 Customer Service Representative @
- 2002 - 2003 Technical Support Specialist @
- 2001 - 2001 Service Engineer @ Provia Software
- 1999 - 2001 Associate Software Engineer @ NEC Electronics
Michael Bruce Education
- California State University, Chico 1995 - 1999
Michael Bruce Skills
- Customer Relationship Management (CRM)
- Technical Support
- Management
- Workforce Planning
- Workforce Management
- Project Management
- Project Planning
- Change Management
- Troubleshooting
- Customer Relationship Management
- Performance Management
- Program Management
- Business Process Improvement
- Analytical Skills
- Computer Science
- Key Performance Indicators
- Salesforce.com
- JIRA
- Databases
- Java
- C++
- C (Programming Language)
- Team Leadership
- Employee Engagement
- Time Management
- Strategic Partnerships
- Customer Service
- Customer Support
- Team Management
- Coaching
- Cross-functional Team Leadership
- Leadership
- Workforce Performance
- Workforce Development
- Information Systems
- Career Building
- Customer-focused Service
- Customer Service Representatives
- Customer Service Systems
- Root Cause Problem Solving
- Driving Measurable Results
- Driving Productive Processes
- Establishing Productive Processes
- Application Support
- Desktop Application Support
- Strategic Hiring
- Compensation Strategies
- Metrics Reporting
- Support Engineers
- KCS
Michael Bruce Summary
- Michael Bruce, based in Redwood City, CA, US, is currently a Director, Premium Plus Support at GitHub. Michael Bruce brings experience from previous roles at GitHub and Flexera. Michael Bruce holds a 1995 - 1999 California State University, Chico. With a robust skill set that includes Customer Relationship Management (CRM), Technical Support, Management, Workforce Planning, Workforce Management and more. Michael Bruce has 2 emails and 1 mobile phone numbers on RocketReach.
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