Michael Broom Email & Phone Number
Service Desk Manager @ Driver and Vehicle Standards Agency (DVSA)
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Michael Broom Location
- Swansea, Wales, GB
Michael Broom Work
- Service Desk Manager @ (August 2026 - Present)
- Head of Service Delivery - Customer Adoption @ (June 2025 - August 2026)
- Director of Service Operations (Interim) @ Arqiva (October 2024 - June 2025)
- Senior Service Excellence Manager @ (February 2022 - June 2025)
- Senior Operational Improvement Manager - Field Engineering and Operations @ (November 2015 - December 2021)
- Interim Head of Network and Business Operations @ (January 2015 - November 2015)
- Network and Business Operations Manager @ (January 2008 - January 2015)
- Fault Management Coordinator @ (November 2000 - January 2008)
- Recruitment Consultant @ (January 2000 - November 2000)
- Assistant Retail Manager @ (December 1997 - June 1999)
Michael Broom Education
- Swansea University / Prifysgol Abertawe
BSc (Computer Science)
2005-2008 - damelin
Software Support (Computer Software Engineering)
1999-1999
Michael Broom Skills
- Customer Experience
- Sla
- Fiber Optics
- Management
- Call Centers
- Computer Network Operations
- Team Leadership
- Service Delivery
- Project Delivery
- Service Management
- Broadband
- Coaching
- Telecommunications
- IT Service Management
- Incident Management
- Contact Centers
- Call Center
- Managed Services
- Outsourcing
- Stakeholder Management
- Team Management
- Telephony
- Event Planning
- Customer Service
- Microsoft Excel
- Marketing
- Sales Management
- Negotiation
Michael Broom Summary
- Michael Broom, based in Swansea, Wales, GB, is currently a Service Desk Manager at Driver and Vehicle Standards Agency (DVSA). Michael Broom brings experience from previous roles at Arqiva and Virgin Media. Michael Broom holds a 2005 - 2008 BSc in Computer Science @ Swansea University / Prifysgol Abertawe. With a robust skill set that includes Customer Experience, Sla, Fiber Optics, Management, Call Centers and more. Michael Broom has 3 emails and 1 mobile phone numbers on RocketReach.
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