Michael Broom Email & Phone Number
Head of Service Delivery - Customer Adoption @ Arqiva
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Michael Broom Location
- Swansea, Wales, GB
Michael Broom Work
- 2025 -now Head of Service Delivery - Customer Adoption @
- 2022 -2025 Senior Service Excellence Manager @
- 2015 -2021 Senior Operational Improvement Manager - Field Engineering and Operations @
- 2015 -2015 Interim Head of Network and Business Operations @
- 2008 -2015 Network and Business Operations Manager @
- 2000 -2008 Fault Management Coordinator @
- 2000 -2000 Recruitment Consultant @
- 1997 -1999 Assistant Retail Manager @
Michael Broom Education
- Swansea University / Prifysgol Abertawe
BSc (Computer Science)
2005-2008 - Damelin
Software Support (Computer Software Engineering)
1999-1999
Michael Broom Skills
- Customer Experience
- Sla
- Fiber Optics
- Management
- Call Centers
- Computer Network Operations
- Team Leadership
- Service Delivery
- Project Delivery
- Service Management
- Broadband
- Coaching
- Telecommunications
- IT Service Management
- Incident Management
- Contact Centers
- Call Center
- Managed Services
- Outsourcing
- Stakeholder Management
- Team Management
- Telephony
- Event Planning
- Customer Service
- Microsoft Excel
- Marketing
- Sales Management
- Negotiation
Michael Broom Summary
- Michael Broom, based in Swansea, Wales, GB, is currently a Head of Service Delivery - Customer Adoption at Arqiva. Michael Broom brings experience from previous roles at Arqiva and Virgin Media. Michael Broom holds a 2005 - 2008 BSc in Computer Science @ Swansea University / Prifysgol Abertawe. With a robust skill set that includes Customer Experience, Sla, Fiber Optics, Management, Call Centers and more. Michael Broom has 2 emails and 1 mobile phone numbers on RocketReach.
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