Michael Broda Location
- Indianapolis, IN, US
Michael Broda Work
- 2026 - now Manager, Workforce Management @
- 2025 - 2026 Lead Workforce Planner @
- 2024 - 2025 Senior Workforce Management Business Consultant @
- 2021 - 2024 Manager, Workforce Management @
- 2020 - 2021 Workforce Management Consultant @
- 2019 - 2020 Workforce Optimization Engineer @
- 2013 - 2019 Sr. Workforce Management Engineer @
- 2010 - 2013 WFM Resource Desk Manager, Commercial Account and Technical Services @
- 1997 - 2010 Workforce Management and Business Analytics Manager @
- 1994 - 1997 Outbound Manager @ Payless Builders, Inc
- 1994 - 1996 Contract Production Assistant @ WISH TV, Indianapolis, IN (CBS Affiliate)
Michael Broda Education
- Ball State University
B.S. (Telecommunications)
1989 - 1993 - Leo Jr/Sr High School
Diploma (Journalism)
1985 - 1989
Michael Broda Skills
- Leadership
- Team Building
- Keys
- Business Units
- Cisco Technologies
- Call Center
- Broadband
- Vendors
- Sales
- Resources
- IEX
- Networking
- Technology Implementation
- Forecasting
- Troubleshooting
- Consultation
- Call Routing
- Data Analytics
- IP
- Telecommunications
- ICM
- Vendor Management
- Performance Metrics
- Team Management
- Analysts
- Call Flow Design
- Workforce Management
- Software
- IVR
- ACD
- Billing
- Equality
- Budgeting
- Contact Centers
- Program Management
- Aspect Acd
- Agents
- Business Analytics
- Administration
- Training
- Analytical Skill
- Customer Service
- Telephony
- Enterprise Software
- Technical Support
- Budgets
- Long Range Planning
- Management
- Design
- Scheduling
- Ipcc
- Reporting
- Security
- Call Centers
- Integration
- Analysis
- Metrics
- Access
Michael Broda Summary
- Michael Broda, based in Indianapolis, IN, US, is currently a Manager, Workforce Management at OppFi. Michael Broda brings experience from previous roles at OppFi, Elevance Health and Wells Fargo (Contract). Michael Broda holds a 1989 - 1993 B.S. in Telecommunications @ Ball State University. With a robust skill set that includes Leadership, Team Building, Keys, Business Units, Cisco Technologies and more. Michael Broda has 4 emails and 2 mobile phone numbers on RocketReach.
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