Michael Bowcutt Email & Phone Number
Global head of Workforce Management @ Uber
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Michael Bowcutt Location
- Phoenix, AZ, US
Michael Bowcutt Work
- Global head of Workforce Management @ (October 2022 - Present)
- VP Workforce Management @ (October 2018 - October 2022)
- VP Head of Global Workforce Management @ Convergys (May 2013 - October 2022)
- Sr. Director Head of Global Workforce Management @ Convergys (April 2011 - May 2013)
- Sr. Director Operations @ Convergys (February 2010 - May 2011)
- Director Operations Automotive Industry @ Convergys (February 2009 - February 2010)
- Director Operations for Telecom and Technical Support @ Convergys (October 2005 - April 2009)
- Director Operations, Reporting, WFM, Technology @ Convergys (May 2003 - August 2005)
- Sr. Command Center Manager and WFM and ICM and IT @ Convergys (October 2001 - May 2003)
- Sr. Manager Operations @ Convergys (August 2000 - October 2001)
- Sr Command Center Manager @ Convergys (June 1999 - August 2000)
- Operations @ Holiday Inn Worldwide (January 1994 - January 1999)
- Financial Analysist @ Holiday Inn Worldwide (January 1994 - January 1999)
Michael Bowcutt Education
- University of Utah
Bachelor’s Degree (Economics)
1995-1998 - Ricks College
Associate’s Degree (General Studies)
1990-1994
Michael Bowcutt Skills
- BPO
- Call Center
- Call Centers
- Change Management
- Coaching
- Contact Centers
- Cross-functional Team Leadership
- Customer Experience
- Customer Satisfaction
- Leadership
- Management
- Outsourcing
- Process Improvement
- Program Management
- Quality Assurance
- Service Delivery
- Telecommunications
- Vendor Management
- Workforce Management
- Sales
- Business Analysis
- Strategic Planning
- Microsoft Word
- Cross Functional Team Leadership
- Customer Service
Michael Bowcutt Summary
- Michael Bowcutt, based in Phoenix, AZ, US, is currently a Global head of Workforce Management at Uber. Michael Bowcutt brings experience from previous roles at Concentrix and Convergys. Michael Bowcutt holds a 1995 - 1998 Bachelor’s Degree in Economics @ University of Utah. With a robust skill set that includes BPO, Call Center, Call Centers, Change Management, Coaching and more. Michael Bowcutt has 2 emails and 3 mobile phone numbers on RocketReach.
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