Michael Barker Email
ServiceNow Practice Manager @ Capgemini
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Michael Barker Location
- Sunshine Coast, QLD, AU
Michael Barker Work
- ServiceNow Practice Manager @ (April 2025 - Present)
- Engagement Manager @ (December 2021 - April 2025)
- Senior Manager @ (July 2021 - December 2021)
- Principal Consultant @ (April 2019 - June 2021)
- Platform Designer @ (March 2018 - April 2019)
- On a mid-career break @ (September 2017 - February 2018)
- Service Delivery Manager @ (November 2013 - August 2017)
- Consultant @ (May 2013 - October 2013)
- IT Service Management Specialist @ (January 2012 - May 2013)
- Service Management Specialist @ (February 2008 - January 2012)
- Client Services Manager @ (December 2006 - January 2008)
- Service Delivery Manager @ (August 2003 - December 2007)
Michael Barker Education
- University of Auckland
Bachelor of Science - BSc (Computer Science, Geography)
1990-1994
Michael Barker Skills
- SLA
- Organizational Change
- Customer Engagement
- Service Management
- IT Service Management
- Service Improvement
- Transition Management
- Process Development
- Project Delivery
- Solution Architecture
- Change Management
- Incident Management
- ITIL
- Process Improvement
- Telecommunications
- Service Delivery
- IT Operations
- Stakeholder Management
- Service Level Agreements
- Governance
- Outsourcing
- Business Analysis
- Business Process Improvement
- Business Process
- Service Desk
- Management
- CRM
- Process Management
- IT Management
- IT Outsourcing
- IT Strategy
- Vendor Management
- Customer Relationship Management (CRM)
- Service-Level Agreements (SLA)
- Project Portfolio Management
- Customer Relationship Management Crm
- Service Level Agreements Sla
- Customer Relationship Management
Michael Barker Summary
- Michael Barker, based in Sunshine Coast, QLD, AU, is currently a ServiceNow Practice Manager at Capgemini. Michael Barker brings experience from previous roles at Capgemini, RXP Group and National Australia Bank. Michael Barker holds a 1990 - 1994 Bachelor of Science - BSc in Computer Science, Geography @ University of Auckland. With a robust skill set that includes SLA, Organizational Change, Customer Engagement, Service Management, IT Service Management and more. Michael Barker has 5 emails on RocketReach.
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