Michael Balensi Email
Responsable de production @ Tessi (Past)
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Michael Balensi Location
- Paris, FR
Michael Balensi Work
- Responsable de production @ (November 2025 - January 2026)
- Account Manager Senior – Groupe Galileo @ (January 2025 - June 2025)
- Platform Manager @ (July 2024 - October 2024)
- Responsable plateau CDS @ (June 2024 - October 2024)
- Responsable plateau de centre d’appels AXA @ (August 2019 - August 2024)
- Responsable plateau de centre d’appels multisites @ (June 2023 - July 2024)
- Superviseur de centre d’appels OUIBUS @ (June 2017 - July 2019)
- Chargé de suivi clients @ (September 2009 - October 2016)
- Monitoring Officer @ FRANCE TELEVISIONS (GIE lesite.tv) (January 2009 - January 2016)
- Superviseur au centre d'appels SAV @ (August 2008 - January 2009)
- Call Center Supervisor @ STIME filiale informatique du groupe 3 mousquetaires (January 2008 - January 2009)
- Superviseur au centre d'appels de France5 GIE lesite.tv SAV @ (April 2005 - July 2008)
- Call Center Supervisor @ (January 2005 - January 2008)
- Conseiller Financier au centre d'appels @ (March 2004 - September 2004)
- Superviseur au centre d'appels SAV @ (October 1997 - August 2003)
- Conseiller Clientèle au centre d'appels SAV @ (August 1997 - August 2003)
- Call Center Supervisor @ (January 1997 - January 2003)
- Technical Sales Specialist @ VITROPHANE (January 1993 - January 1997)
- Technico-commercial @ VITROPHANE (August 1993 - June 1996)
- Opérateur saisie de données @ (November 1990 - December 1993)
- Word Processor @ (January 1990 - January 1993)
Michael Balensi Education
- Lycée d'Alembert à Aubervilliers
BEP (Employé comptabilité)
1989-1989 - Lycée d'Alembert à Aubervilliers
CAP ESAC (Employé, Secrétariat, Administratif et Commercial.)
1987-1987 - Lycée Jean d'Alembert - Corporación Educacional Francesa de Valparaíso
Certificate of Professional Competence
Michael Balensi Skills
- Account Sales Strategies
- Agile Methodologies
- Application Development
- Avaya AES
- Business Management
- CAP
- CRM Databases
- Call center start-up
- Centre d’appel
- Client Administration
- Client-oriented
- Coaching
- Communication
- Compétences analytiques
- Consulting
- Contact Center Consulting
- Daily Operations Management
- Development & implementation of marketing plans
- Disco
- Développement commercial
- Employee Administration
- Enterprise Administrator 2008
- Fidélité des clients
- Finance
- Formation
- Gestion de la relation client (CRM)
- Gestion du service client
- Gestion d’équipe
- IT Business Analysis
- Indicateurs clés de performance
- Internet Telephony
- Intégration des nouveaux employés
- KPI Reporting
- Management
- Management by Objectives
- Marketing
- Marketing digital
- Merchandising Strategies
- Microsoft Excel
- Microsoft Office
- Multi-site Team Management
- Média numérique
- Olympic
- Optimization Strategies
- PC Recruiter
- Performance Management
- Piloting
- Planning Appeals
- Production Direction
- Project Management
- Registries
- Relation Management
- Relationship Marketing
- Réseaux sociaux
- Résolution de problèmes
- Satisfaction client
- Script Editing
- Sens de l’organisation
- Service Manager 7
- Service client
- Service clientèle
- Simplifying the Complex
- Stratégie commerciale
- Teamwork
- Telecommunications Management
- Travail d’équipe
- Édition
Michael Balensi Summary
- Michael Balensi, based in Paris, FR, was previously a Responsable de production at Tessi. Michael Balensi brings experience from previous roles at Sqwad, Kisio and Phone Régie. Michael Balensi holds a 1989 - 1989 BEP in Employé comptabilité @ Lycée d'Alembert à Aubervilliers. With a robust skill set that includes Account Sales Strategies, Agile Methodologies, Application Development, Avaya AES, Business Management and more. Michael Balensi has 1 emails on RocketReach.
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