Customer Service Specialist @ Helpfuel DMCC (December 2017 - Present)
Customer Service Team Lead @ (April 2015 - April 2017)
Team Support Specialist @ (April 2014 - April 2015)
Collections Agent @ (March 2012 - March 2013)
Michael Austria Education
Angeles University Foundation
(Nursing, Education)
Michael Austria Skills
Customer Service
Management
Customer Relationship Management (CRM)
Customer Satisfaction
Data Analysis
Data Entry
Enterprise Resource Planning (ERP)
Computer Literacy
Microsoft Excel
Microsoft Outlook
Team Management
Team Leadership
Teamwork
Client Services
Phone Etiquette
Skilled Multi-tasker
Sales Leads
Interpersonal Skills
English
CRM Databases
Onboarding
Customer Success
Customer Retention
Complaint Management
Call Center Administration
Customer Interaction
E-commerce
Michael Austria Summary
Michael Austria, based in United Arab Emirates, is currently a Operations Manager at KMC Solutions, Inc.. Michael Austria brings experience from previous roles at Helpfuel Services DMCC, Helpfuel DMCC and Convergys. Michael Austria holds a Angeles University Foundation. With a robust skill set that includes Customer Service, Management, Customer Relationship Management (CRM), Customer Satisfaction, Data Analysis and more. Michael Austria has 2 emails on RocketReach.
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