Michael Auffret Email & Phone Number
Business Performance Analytics Manager @ Orange
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Michael Auffret Location
- Hannut, WAL, BE
Michael Auffret Work
- Business Performance Analytics Manager @ (July 2025 - Present)
- Operating Standards and Performance Director @ (June 2023 - July 2025)
- Operating Standards and Performance Director @ (October 2020 - May 2023)
- Head of Performance Ops - B2C @ (February 2019 - October 2020)
- Head of Quality and Content B2C @ (September 2017 - January 2019)
- Consultant Interne @ BELCCO - Liège. Member XL Group (March 2017 - July 2017)
- Account Management - Project Manager @ (January 2015 - February 2017)
- Accout Management - Quality Manager @ (November 2013 - December 2014)
- Training and Quality Manager @ (January 2006 - November 2013)
- Responsable Opérationnel @ (January 2003 - January 2006)
Michael Auffret Education
- Saint-Exupéry La Rochelle 1998-2000
Michael Auffret Skills
- Customer Experience
- Six Sigma
- Quality Management
- BPO
- Gestion du temps
- Centre Dappel
- Call Center
- Centre d'Appel
- Customer Satisfaction
- Process Excellence
- Team Management
- Satisfaction du client
- Quality Assurance
- Service client
- Offshoring
- Workforce Management
- Contact Centers
- Externalisation Des Processus d'Affaires
- Gestion de projet
- Change Management
- Sla
- Centres d'Appel
- Service Level Agreement
- Inbound Marketing
- Gestion De La Relation Client Crm
- Outsourcing
- Management Des Processus
- Process Management
- Service Delivery
- Call Centers
- CRM
- COPC
- Prestation de service
Michael Auffret Summary
- Michael Auffret, based in Hannut, WAL, BE, is currently a Business Performance Analytics Manager at Orange. Michael Auffret brings experience from previous roles at Orange and VOO. Michael Auffret holds a 1998 - 2000 Saint-Exupéry La Rochelle. With a robust skill set that includes Customer Experience, Six Sigma, Quality Management, BPO, Gestion du temps and more. Michael Auffret has 3 emails and 2 mobile phone numbers on RocketReach.
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