2019 -
2020 Senior Manager Operations and Call Center @
2014 -
2019 Call Center Manager @
2013 -
2014 Collections Manager @
2012 -
2012 Collections Supervisor @
2010 -
2012 Senior Credit and Collections Supervisor @ NCO Group
2004 -
2010 Strategic Coordinator @ NCO Group
2003 -
2004 Customer Service Supervisor @ NCO Group
2001 -
2003 Account Representative @ NCO Group
2000 -
2001 Verification Department Manager @ Mid Atlantic Data Service
Michael Anderson Education
California University of Pennsylvania
Bachelors of Science (Business Administration)
Michael Anderson Skills
Collections
Commercial Collections
Forecasting
Call Centers
Process Improvement
Management
Microsoft Office
Customer Satisfaction
Performance Management
CRM
Workforce Management
Call Center
•Microsoft Office Applications (PowerPoint, Word, Excel, Outlook)
•CMS Performance Management Software
•SAP CARE
Scheduling
Capacity Planning
IEX
ADP Payroll
Process Scheduler
Team Leadership
Recruiting
Leadership
Customer Service
Business Process Improvement
Microsoft Office Applications Powerpoint
Account Management
Excel
Cms Performance Management Software
Outlook
Marketing
Testing
Credit
Training
Financial Analysis
Sap Care
Word
Microsoft Office Applications
Michael Anderson Summary
Michael Anderson, based in Pittsburgh, PA, US, is currently a Director Of Patient Services at Elite Dental Partners. Michael Anderson brings experience from previous roles at MedExpress and Credit Management Company. Michael Anderson holds a Bachelors of Science in Business Administration @ California University of Pennsylvania. With a robust skill set that includes Collections, Commercial Collections, Forecasting, Call Centers, Process Improvement and more. Michael Anderson has 2 emails and 1 mobile phone numbers on RocketReach.
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