2019 -2025 Director of Customer Service and Sales @
2017 -2019 Inside Sales and Customer Service Manager @
2014 -2017 Director, Billing and Customer Service Operations @
2012 -2014 Manager, Customer Service and Inside Sales @
2003 -2012 Customer Service Support Manager @
2001 -2003 Contact Center Manager @
Michael Anderson Education
Marian University of Fond du Lac
Master's of Science Degree (Organizational Leadership & Quality M.S.O.L.Q.)
2010-2012
Marian University of Fond du Lac
B.A. Organizational Communications
2006-2010
Michael Anderson Skills
Driving Results
Genesys PureConnect
Soft Skills
Customer Service Management
Training Delivery
Customer Success
Leadership
Customer Satisfaction
Process Improvement
Team Leadership
Team Building
Coaching
Call Centers
Customer Experience
Customer Retention
Customer Service
Training
Outsourcing
CRM
Management
Strategic Planning
Sales Management
Customer Support
Customer Loyalty
Sales Process
Direct Sales
Communication
Sales
Business Process Improvement
Cross-Selling
Upselling
Contact Centers
Contact Center Management
Quality Assurance
Web Chat
Telephony
Voice of the Customer
Call Center
Customer Relationship Management (CRM)
Customer Relationship Management Crm
Microsoft Word
Microsoft Excel
Invoicing
Michael Anderson Summary
Michael Anderson, based in Fond du Lac, WI, US, is currently a Assistant Vice President, Relationship Banking Officer at Bristol Morgan Bank. Michael Anderson brings experience from previous roles at 4imprint, Ellsworth Adhesives, Trustmark Companies and Miller Electric Mfg. Co. an ITW company. Michael Anderson holds a 2010 - 2012 Master's of Science Degree in Organizational Leadership & Quality M.S.O.L.Q. @ Marian University of Fond du Lac. With a robust skill set that includes Driving Results, Genesys PureConnect, Soft Skills, Customer Service Management, Training Delivery and more. Michael Anderson has 1 emails and 2 mobile phone numbers on RocketReach.
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