Customer Experience Manager @ (April 2015 - September 2019)
Analyst - Quality and Data Analytics @ (February 2013 - April 2015)
Supervisor - Process and Controls Team @ (August 2012 - February 2013)
Team Lead - Local Account Support Team @ (June 2011 - September 2012)
Protocol Specialist - Local Account Support Team @ (May 2010 - June 2011)
Micah Spence Education
West Coast Baptist College
Bachelor of Religious Education (Church Ministries)
2006-2010
Micah Spence Skills
Process Improvement
Customer Service
Leadership
Project Management
Training
Policy
Team Building
Performance Management
Call Center
Coaching
Call Centers
Management
Microsoft Office
Team Leadership
Data Analysis
Quality Control
Quality Assurance
Customer Experience
Healthcare
Software Documentation
Microsoft Excel
Business Analysis
PowerPoint
Microsoft Word
Time Management
Fitness
Analysis
Wellness
Account Management
House
Analytics
Micah Spence Summary
Micah Spence, based in Texas, United States, is currently a Supervisor - Customer Engagement Specialists at Concentra. Micah Spence brings experience from previous roles at Concentra. Micah Spence holds a 2006 - 2010 Bachelor of Religious Education in Church Ministries @ West Coast Baptist College. With a robust skill set that includes Process Improvement, Customer Service, Leadership, Project Management, Training and more. Micah Spence has 3 emails and 1 mobile phone numbers on RocketReach.
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