Customer Support – Team Lead Supervisor @ (October 2019 - December 2024)
Customer Support Representative @ (April 2018 - October 2019)
Communications Assistant @ (June 2015 - April 2018)
Micah Beatty Education
Utah Tech University
Associate of Science - AS (General Studies)
2013-2016
Micah Beatty Skills
Building Trust
Client-focused
Communication
Computer Building and Repairing
Computer Repair
Conflict Management
Cross-Organization Collaboration
Cross-functional Team Leadership
Customer Experience
Customer Service
Customer Service Management
Customer Service Training
Customer Support
Data Entry
De-escalation
Diversity & Inclusion
Easily Adaptable
Emotional Intelligence
Employee Coaching
Employee Engagement
Employee Relations
High Performance Teams
Interpersonal Communication
Interpersonal Leadership
Interpersonal Skills
Interviewing
Leadership
Lean Management
Lean Principles
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Onboarding
OneNote
People Management
Performance Management
Personality Styles
Personnel Management
Product Knowledge
Remote Teamwork
SQL
Stress Management
Talent Management
Team Leadership
Team Motivation
Teamwork
Time Management
Training
Troubleshooting
Written Communication
Micah Beatty Summary
Micah Beatty, based in Salt Lake City, UT, US, is currently a Centralized Scheduling Manager at CaptionCall by Sorenson. Micah Beatty brings experience from previous roles at CaptionCall by Sorenson. Micah Beatty holds a 2013 - 2016 Associate of Science - AS in General Studies @ Utah Tech University. With a robust skill set that includes Building Trust, Client-focused, Communication, Computer Building and Repairing, Computer Repair and more. Micah Beatty has 1 emails and 2 mobile phone numbers on RocketReach.
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