MGSCS Information

MGSCS was formed in 2004 to bring a higher level of understanding to customers aimed at best in class customer relationships. The consulting practice was formed to help clients improve Customer Experience (CX) through strategy, systems, and business process. What began as a focus on Customer Relationship Management (CRM) matured into a deep multi-industry, multi-national expertise on how to bring a company's culture, processes, and systems into the fore of CX leaders globally. MGSCS principals have delivered many projects since our inception, and have worked with customers from various sectors such as high-tech, manufacturing, financial services. Likewise, our geographic experience extends across all continents, having achieved success in 14 countries. We feel passionately that the evolution of enhanced customer expectations should be met and exceeded by businesses looking to maintain brand relevance and perform in the future. Our experience and research is something we're open to share to help all meet these goals, and as such, we've often been engaged for speaking engagements on CRM and Customer Experience success strategies. In recent years, our expertise in another industry has led us to add real estate financial services to our business model. Unsurprisingly, success in this focus area often benefits from some of the "golden rules" of the Customer Experience practice, so feel this business line is a great yin to the yang of consulting. MGSCS is based in the Mid-Atlantic region of the US, but are happy to service clients around the world. Please contact us for references or a portfolio of past successes.