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METRIC Consultancy Limited is an independent market research and consultancy firm specializing in the area of customer satisfaction measurement and monitoring. Metric was established in 1989 and in a brief span, it has emerged as a leading Consultancy firm and carved out a special position for itself as a source for value added research. It is the only Indian Market research firm to have developed proprietary research models. Some of the models developed over the years are: • MOSTER (Monitoring Satisfaction to Ensure Retention) – stakeholder delight management model • De-Matrix – Evaluation of multi brand dealers on the basis of brand commitment vs. Sales potential • CRIDA- Credit Rating of Market Dealers • RIRA- Rural Investors Risk Aversion • TISSE – Customer orientation training model • LOCATE - locating retail outlets / branches to maximize customer traffic Metric has a global presence in 65 countries through a network of 52 research organizations with which metric has a tie-up for promotion of its research models. Metric has its head office in Pune with branch offices located in London, for European business and Delhi, Calcutta, Chennai, Bangalore and Hyderabad in India. Metric passionately helps organizations worldwide for decisive improvements in their performance. We have a knack for coming up with breakthrough solutions for every problem. Our commitment to our clients is at the heart of everything that we do.