Mercy Gitau Email
Customer Success Manager,Lead @ Rwazi
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Mercy Gitau Location
- Nairobi County, Kenya
Mercy Gitau Work
- Customer Success Manager,Lead @ (September 2024 - Present)
- Community Manager [Kenya] @ (May 2024 - January 2025)
- Customer Success Manager @ (April 2022 - August 2024)
- Operations Analyst @ (May 2020 - April 2022)
- Artist Account Executive @ (April 2019 - May 2020)
- Digital Content Intern @ (April 2016 - August 2016)
Mercy Gitau Education
- St. Paul's University
Bachelor of Arts - BA (Communication and Media Studies)
2019-2024
Mercy Gitau Skills
- Account Management
- Acquisitions
- Asynchronous Workflow Design
- Audience Analytics Tracking
- Branding
- Business Analysis
- CSM
- Change Management
- Change Management Onboarding
- Client Issue Resolution
- Client Relations
- Collaborative Problem Solving
- Community Relations Management
- Content Advocacy
- Content Strategy Execution
- Cross-Functional Troubleshooting
- Cross-functional Team Leadership
- Cross-team Collaboration
- Customer Advocacy
- Customer Engagement
- Customer Experience
- Customer Onboarding
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT) Enhancement
- Customer Service Management
- Customer Success
- Digital Copywriting
- Dispute Resolution
- Enterprise Account Management
- Enterprise Portfolio Management
- Executive Relationship Management
- Financial Services
- Health Scoring Architecture
- Key Account Growth
- Key Account Handling
- Key Account Management
- Key Account Relations
- Key Account Relationships
- Key Metrics
- Key Performance Indicators
- Merchant Relationship Strategy
- Negotiation
- Onboarding
- Operational Excellence
- Operations Management
- Partner Relationship Management
- Portfolio Retention
- Post sales support
- Post-Sales Support
- Presentation Skills
- Proactive Monitoring
- Problem Solving
- Product Adoption
- Product Knowledge
- Project Management
- Regional Network Growth
- Relationship Building
- Release Coordination
- Remote Leadership
- Reporting
- Revenue Forecasting
- Service Delivery
- Service-Level Agreements (SLA)
- Social Media Management
- Software as a Service (SaaS)
- Stakeholder Engagement
- Strategic Communications
- Technical Support
- Troubleshooting
- Upselling & Cross Selling
- User Enablement Training
- Virtual Event Facilitation
Mercy Gitau Summary
- Mercy Gitau, based in Nairobi County, Kenya, is currently a Customer Success Manager,Lead at Rwazi. Mercy Gitau brings experience from previous roles at Customer Success Africa and Cellulant. Mercy Gitau holds a 2019 - 2024 Bachelor of Arts - BA in Communication and Media Studies @ St. Paul's University. With a robust skill set that includes Account Management, Acquisitions, Asynchronous Workflow Design, Audience Analytics Tracking, Branding and more. Mercy Gitau has 1 emails on RocketReach.
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