MENA Assistance Information

Support Solutions for Automakers, Dealer Groups, Insurance Companies and Fleets: Roadside Assistance | Vehicle Assistance | Driver Mobility | Connected Vehicle Services | Customer Interaction Centres. MENA Assistance is the region’s leading B2B automotive OEMs support partner offering white-labelled Roadside Assistance programs and Customer Interaction Centres. We operate across 15+ countries in the Middle East and North African region and are the first company to offer such services in Palestine and Iraq. Keeping pace with the latest technologies and innovations we have expanded our portfolio to include CarPal - our digital roadside assistance, mobility and connected services. We also provide EV Roadside Assistance and offer EV Customer Support Centre. Since 2001, we have had a long and successful history of working with the major automotive manufacturers (OEMs) which gives us the solid expertise and experience to qualify us to operate in their name and on their behalf. Our Clients include some of the best known brands in the automotive industry: Audi, Ferrari, Ford, Jaguar, Land Rover, Lincoln, Maserati, Porsche, Range Rover, Volkswagen and Volvo. We are the brand ambassadors and our services help create unforgettable customer experiences which in turn forge a strong connection and relationship between ‘Consumer’ and ‘Brand’. We play a big part in helping automotive brands reassure consumers that they have made the right choice and that the brand is there to support them throughout their journey. We are very proud to have an incomparable customer satisfaction track record of 98% year after year (CSI of 2020, 2019, 2018, 2017, 2016, 2015, 2014). MENA Assistance is ISO 27001 and TISAX (Trusted Information Security Assessment Exchange for Automotive) certified.