Memoona Afridi's Location
Karachi, PK
Memoona Afridi's Work
- Head - Customer Experience @ Soneri Bank Limited
- Head of Customer Experience and Service Quality @ NIB Bank
- Senior Manager - Voice of Customer and Quality Assurance Units @ Bank Alfalah Limited
- Country Manager - Service Quality and Front End Units @ Barclays
- Regional Manager Business Quality South - Retail Banking @ The Ro al Bank Of Scotland Group
- Assistant Manager Business Quality and Compliance Branch Banking @ ABN AMRO Bank N.V.
Memoona Afridi's Education
- Shaheed Zulfikar Ali Bhutto Institute of Science and Technology
Master of Business Administration (MBA) ( Marketing)
2002 - 2004 - Karachi University
Bachelor of Science (BSc) ( Microbiology, General)
2000 - 2002 - AKHSS - Agha Khan Higher Secondary School
HSC ( Pre-Medicine/Pre-Medical Studies)
1997 - 1999
- Civil Aviation Model School, Karachi
SSC – Science
1987 - 1997
Memoona Afridi's Skills
- Project Management
- Customer Service
- Service Quality
- Complaint Management
- Strategic Planning
- Root Cause Analysis
- Problem Solving
- Problem Management
- Organizational Reengineering
- Business Process Design
Memoona Afridi's Summary
Memoona Afridi, based in Karachi, PK, is currently a Head - Customer Experience at Soneri Bank Limited, bringing experience from previous roles at Nib Bank, Bank Alfalah Limited, Barclays and Royal Bank of Scotland. Memoona Afridi holds a 2002 - 2004 Master of Business Administration (MBA) in Marketing @ Shaheed Zulfikar Ali Bhutto Institute of Science and Technology. With a robust skill set that includes Project Management, Customer Service, Service Quality, Complaint Management, Strategic Planning and more, Memoona Afridi contributes valuable insights to the industry. Memoona Afridi has 1 email on RocketReach.
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