Customer Success Manager @ MDS Medical (July 2014 - July 2019)
Information Technology Consultant @ (April 2009 - March 2015)
Practice Coordinator @ SE Lung and Associates Savannah, Georgia (March 2014 - July 2014)
EHR and PM Implementation Specialist and Consultant and Customer Success @ MKL Solutions contracting with Greenway Medical Technologies (July 2009 - March 2014)
Practice Manager @ Bulloch Pediatrics LLC (May 2006 - June 2009)
Practice Manager @ Memorial Health University Hinesville Office (February 2005 - May 2006)
Billing Manager @ Beaufort OB Gyn (April 2002 - May 2006)
Practice Administrator @ Allendale County Hospital Clinic (April 2001 - April 2002)
Sr Billing Specialist @ OB GYN Associates (September 1999 - April 2001)
Melody James Skills
Accounting
Allyship
Analytical Skills
Business Operations
Business Reviews
CPT
Certified Customer Success Management Professional
Cloud Computing
Communication
Conflict Management
Consulting
Corporate Etiquette
Cross-functional Team Leadership
Customer Analysis
Customer Engagement
Customer Experience
Customer Experience Analysis
Customer Journey Mapping
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Satisfaction (CSAT)
Customer Service
Data Analysis
Development of Strategy
Diversity & Inclusion
EHR
EMR
Education/Training
Electronic Medical Record (EMR)
Fostering inclusivity
GoToMeeting
Google Docs
HIPAA
Health Information Exchange
Health Information Management
Healthcare
Healthcare Consulting
Healthcare Information Technology
High-Pressure Situations
High-Tech Industry
ICD-10
IT Project & Program Management
Informatics
Initiative
Instructor-led Training
Key Performance Indicators
Long-term Vision
MIPS
Manufacturing Process Improvement
Medical Billing
Medical Staff Credentialing
Medical Terminology
Medicine
Microsoft Excel
Microsoft Office
Microsoft Teams
Multi-task & Handle High-volume Workloads
Office 365
Office Management
Operational Efficiency
Operational Excellence
Organization Skills
Organizational Streamlining
Performance Reviews
Physician Alignment
PowerPoint
Practice Management
Pressure Handling
Pressure Situations
Problem Solving
Process Improvement Projects
Professional Phone Skills
Project Management
Project Planning
Project Resource Allocation
Project Resource Planning
Quality Measures
Quickness
Remote Troubleshooting
Revenue & Profit Growth
Revenue Cycle
SaaS
Sales Process
Salesforce.com
Skilled Multi-tasker
Software Documentation
Software Implementation
System of Systems
Team Building
Team Performance
Third Party Applications
Time Management
Validation Protocol
Voice of the Customer Analysis
Workflow Optimization
clearinghouse
jive phone
meaningful use
mesn
Melody James Summary
Melody James, based in Blue Ridge, GA, US, is currently a Customer Success Manager at ClaimInformatics, Inc.. Melody James brings experience from previous roles at Veradigm®, eClinicalWorks, MDS Medical and Greenway Health. With a robust skill set that includes Accounting, Allyship, Analytical Skills, Business Operations, Business Reviews and more. Melody James has 1 emails and 5 mobile phone numbers on RocketReach.
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