National Operational Trainer @ (March 2009 - March 2014)
Senior Manager Customer Satisfaction @ (January 2007 - March 2009)
Manager Customer Satisfaction @ (August 1997 - January 2007)
Customer Relations Supervisor @ Vistar Auto Glass (April 1995 - August 1997)
Customer Relations and Client Support @ Globe US Auto Glass/USA Glas Network (April 1991 - April 1995)
Melissa Weaver Education
Northern Illinois University
Bachelor of Science (BS) (Communication and Media Studies)
Melissa Weaver Skills
Customer Satisfaction
Training
Leadership
Process Improvement
Team Building
Customer Retention
Call Centers
Coaching
Recruiting
Employee Relations
Employee Engagement
Customer Experience
Employee Training
Project Management
Six Sigma
Data Analysis
Continuous Improvement
Teamwork
Change Management
Negotiation
Automotive
Operational Excellence
Quality Improvement Processes
Performance Management
Call Center Administration
Dependable Team Player
Property & Casualty Insurance
Communication Skills
Automotive Aftermarket
Contact Center Operations
Customer Service
Insurance
Training Delivery
Communication
Team Leadership
Business Process Improvement
Call Center
Property and Casualty Insurance
Property and Casualty
Quality Improvement
Contact Center
Melissa Weaver Summary
Melissa Weaver, based in Denver, CO, US, is currently a Senior Consultant at Propoint Technology, Inc.. Melissa Weaver brings experience from previous roles at Bank of America and Charles Schwab. Melissa Weaver holds a Bachelor of Science (BS) in Communication and Media Studies @ Northern Illinois University. With a robust skill set that includes Customer Satisfaction, Training, Leadership, Process Improvement, Team Building and more. Melissa Weaver has 2 emails and 2 mobile phone numbers on RocketReach.
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