Melissa Ruby Email & Phone Number

Customer Care Coordinator @ Public Library of Science (PLOS)

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Melissa Ruby Location

United States

Melissa Ruby Work

Customer Care Coordinator @ (December 2023 - Present)
Client Success Manager @ (April 2022 - July 2023)
Search Engine Evaluator @ (July 2020 - November 2022)
Program Manager @ (January 2021 - March 2022)
Naturalist Instructor @ (September 2018 - July 2020)
Agricultural Inspector @ (June 2018 - August 2018)
Education and Outreach Intern @ Plant Chicago (January 2018 - May 2018)
Botany Department Intern @ The Field Museum (August 2017 - December 2017)
Sales Associate @ (September 2015 - September 2017)

Melissa Ruby Education

Roosevelt University
Bachelor's degree (Sustainability Studies)
2016-2018
Elgin Community College
Liberal Arts and Sciences/Liberal Studies
2014-2016

Melissa Ruby Skills

Account Management
Accountability
Active Listening
Allyship
Anxiety Management
Assessing and Managing Customer Health
Building Trust
Business Communications
Business Consulting
Business Operations
CPR/AED
Career Management
Career Transitioning
Challenging Environment
Change Management
Churn Retention
Circular Economy
Client Onboarding
Collaborative Decision-making
Collaborative Leadership
Communication
Community Outreach
Conflict Management
Continual improvement process
Continuous Integration
Critical Thinking
Cross-Cultural Communication Skills
Cultural Competence
Customer Centric Thinking
Customer Escalation Management
Customer Relationship Management (CRM)
Customer Retention
Customer Service
Customer Service Management
Customer Service Systems
Customer Success
Customer Support
De-escalation
Decision-Making
Difficult Situations
Digital Sustainability
Diversity & Inclusion
Editorial Manager
Email Etiquette
Emotional Intelligence
Empathy
Environmental, Social, and Governance (ESG)
Etiquette
Excel Dashboards
Executive Leadership
Fear Of Public Speaking
Generative AI Tools
Green Building
Green Jobs
Interpersonal Communication
Interpersonal Relationships
LGBTQ+
Logical Reasoning
Management
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Mindfulness
Operational Excellence
Operations Management
Organizational Leadership
Personal Branding
Phone Etiquette
Priority Management
Problem Solving
Productivity Improvement
Professional Communication
Professional Conduct
Project Management
Public Speaking
Publishing
Quarterly Business Reviews
Research
Resiliency
Salesforce Case Management
Social Media
Social Perceptiveness
Strategic Thinking
Stress Management
Sustainable Business Strategies
Sustainable Development
Sustainable Systems
Team Collaboration
Team Leadership
Team Management
Teamwork
Telecommuting
Time Management
Troubleshooting
Waste Auditing
Work-Life Balance
Workplace Relations
Written Communication

Melissa Ruby Summary

Melissa Ruby, based in United States, is currently a Customer Care Coordinator at PLOS. Melissa Ruby brings experience from previous roles at Cision, Lionbridge, Right At School and Geneva Park District. Melissa Ruby holds a 2016 - 2018 Bachelor's degree in Sustainability Studies @ Roosevelt University. With a robust skill set that includes Account Management, Accountability, Active Listening, Allyship, Anxiety Management and more. Melissa Ruby has 2 emails and 1 mobile phone numbers on RocketReach.