Melissa Nicholson Email
Senior Manager, Service Model @ Rogers Communications
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Melissa Nicholson Location
- Brampton, ON, CA
Melissa Nicholson Work
- Senior Manager, Service Model @ (August 2024 - Present)
- Senior Manager, Go to Market Readiness @ (June 2023 - August 2024)
- Senior Manager, Integration, Planning and Product Tools @ (July 2022 - June 2023)
- Director SFDC COE (Acting) @ (March 2021 - July 2022)
- Senior Manager, Customer and Field Service Systems Transformation @ (August 2019 - March 2021)
- Senior Manager, Service Transformation @ (November 2018 - August 2019)
- Senior Manager, Billing and Systems Support @ (August 2017 - November 2018)
- Manager, Quality Assurance @ (March 2014 - August 2017)
- Instructional designer and facilitator @ (October 2012 - March 2014)
- Project and Process Lead @ (July 2007 - October 2012)
- Project Manager, Wireline and Wireless @ (June 2005 - July 2007)
- Supervisor, Business and Carrier Services @ (February 2004 - June 2005)
- Trainer, Business Customer Care @ (April 2004 - February 2005)
- Senior Technical Analyst @ (June 2000 - April 2004)
- Data Analyst @ (May 1999 - June 2000)
- Residential Customer Service Representative @ (February 1995 - May 1999)
- Regulatory Affairs Summer Student @ (January 1992 - February 1995)
Melissa Nicholson Skills
- Telecommunications
- VoIP
- Call Center
- Visio
- Wireless
- Cisco Technologies
- Ethernet
- Troubleshooting
- Managed Services
- Program Management
- Service Delivery
- Customer Experience
- MS Project
- ATM networks
- Frame Relay
- Provisioning
- IVR
- Routing
- Management
- Analysis
- Business Process
- IBM iSeries
- Microsoft Word
- Call Centers
- SIP
- Call Routing
- Toll Free
- Team Leadership
- Leadership
- Strategic Planning
- Quality Assurance
- Voice Over Ip Voip
- Contact Centers
- Wireless Technologies
- Voice Over Ip
Melissa Nicholson Summary
- Melissa Nicholson, based in Brampton, ON, CA, is currently a Senior Manager, Service Model at Rogers Communications. Melissa Nicholson brings experience from previous roles at Rogers Communications. With a robust skill set that includes Telecommunications, VoIP, Call Center, Visio, Wireless and more. Melissa Nicholson has 2 emails on RocketReach.
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