Melissa Klug Email & Phone Number
Senior Vice President Contact Center Solutions - Operations @ HARLAND CLARKE CORP
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Melissa Klug Location
- San Antonio, TX, US
Melissa Klug Work
- 2017 -now Senior Vice President Contact Center Solutions - Operations @
- 2006 -2013 Executive Director Contact Center Optimization @
- 2001 -2002 Vice President Contact Center Operations @ Harland Clarke
Melissa Klug Education
- Graduate - Texas Lutheran University
A.A.S. Business Management (Organizational Leadership)
Melissa Klug Skills
- Security Summit Certification 2011 & 2012
- Partnership Excellence Training Certification 2004
- Quality Leadership Development Certification 1997
- Project Management Expertise
- Process Quality Expertise
- Process Improvement
- Leadership
- Management
- Training
- Customer Experience
- Operations Management
- Call Centers
- Forecasting
- Program Management
- Cross-functional Team Leadership
- Strategic Planning
- Customer Satisfaction
- Leadership Development
- Budgets
- New Business Development
- Mergers & Acquisitions
- Security
- Vendor Management
- Human Resources
- Customer Service
- Disaster Recovery
- Business Analysis
- Workforce Management
- Performance Management
- Team Building
- CRM
- Change Management
- Financial Services
- Team Leadership
- Business Process Improvement
- Strategy
- Executive Management
- Account Management
- Customer Retention
- Analysis
- Outsourcing
- Business Development
- B2B
- Budgeting
- Integration
- Mergers and Acquisitions
- Cross Functional Team Leadership
- Marketing
Melissa Klug Summary
- Melissa Klug, based in San Antonio, TX, US, is currently a Senior Vice President Contact Center Solutions - Operations at Harland Clarke. Melissa Klug brings experience from previous roles at Harland Clarke. Melissa Klug holds a A.A.S. Business Management in Organizational Leadership @ Graduate - Texas Lutheran University. With a robust skill set that includes Security Summit Certification 2011 & 2012, Partnership Excellence Training Certification 2004, Quality Leadership Development Certification 1997, Project Management Expertise, Process Quality Expertise and more. Melissa Klug has 1 emails and 1 mobile phone numbers on RocketReach.
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