Associate Director, Client Success @ (August 2017 - October 2018)
Strategic Account Manager @ (January 2017 - August 2017)
Senior Customer Success Manager @ (July 2016 - December 2016)
Client Success Manager @ (June 2014 - July 2016)
Implementation Consultant @ (November 2011 - June 2014)
Account Manager @ (January 2009 - March 2011)
Product Specialist @ (January 2008 - January 2009)
Melissa Dunn Education
University of Toronto
Bachelor of Science (BSc) Honors
2002-2007
Melissa Dunn Skills
Account Management
Analytical Skills
Business Insights
Business Operations
Business-to-Business (B2B)
CRM Software
Churn Management
Communication
Critical Thinking
Customer Advocacy
Customer Journeys
Customer Onboarding
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Success
Customer Support
Data Analysis
Data Analytics
Enablement
Executive-level Communication
Forecasting
Go-to-Market Strategy
Leadership
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Operational Efficiency
Operational Planning
Operations
Operations Management
Optimization
People Management
Pivot Tables
Presentations
Problem Solving
Process Improvement
Project Management
Revenue Analysis
Risk Management
Salesforce.com
Software as a Service (SaaS)
Strategic Planning
Strategic Thinking
Strategy
Team Leadership
Team Management
Team Performance
Training Material
Microsoft Word
Training
Change Management
Melissa Dunn Summary
Melissa Dunn, based in Ottawa, ON, CA, is currently a Director of Revenue Operations at Assent. Melissa Dunn brings experience from previous roles at Assent, Traction Rec and Phreesia. Melissa Dunn holds a 2002 - 2007 Bachelor of Science (BSc) Honors @ University of Toronto. With a robust skill set that includes Account Management, Analytical Skills, Business Insights, Business Operations, Business-to-Business (B2B) and more. Melissa Dunn has 2 emails and 1 mobile phone numbers on RocketReach.
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