Melina Lass Email & Phone Number
Sócia Diretora @ Dbm Contact Center
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Melina Lass Location
- Curitiba, PR, BR
Melina Lass Work
- Sócia Diretora @ (January 2014 - Present)
- Diretora de Operações @ (August 2010 - October 2022)
- Customer Service Manager @ DBM Call Center (November 2005 - August 2010)
- Call Center Coordinator @ (June 2001 - October 2005)
Melina Lass Education
- AIEC
Administração de Empresas
2006-2009 - Universidade Federal do Paraná
Ciências Sociais
1999-2001 - ESIC Business & Marketing School
Melina Lass Skills
- Avaya
- Banking
- Business Analysis
- Business Planning
- Business Process Improvement
- Business Strategy
- CRM
- Call Center
- Call Centers
- Change Management
- Coaching
- Contact Centers
- Customer Experience
- Customer Satisfaction
- Customer Service
- DOS
- English
- Forecasting
- Key Performance Indicators
- Leadership
- Management
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Negotiation
- Operating Systems
- Operations Management
- Outsourcing
- PMI
- Performance Management
- Portuguese
- PowerPoint
- Process Improvement
- Project Planning
- Sales Management
- Strategic Planning
- Team Building
- Team Leadership
- Team Management
- Teamwork
- Telecommunications
- Telemarketing
- Training
- Windows
- Workforce Management
Melina Lass Summary
- Melina Lass, based in Curitiba, PR, BR, is currently a Sócia Diretora at Dbm Contact Center. Melina Lass brings experience from previous roles at Dbm Contact Center, DBM Call Center and HSBC. Melina Lass holds a 2006 - 2009 Administração de Empresas @ AIEC. With a robust skill set that includes Avaya, Banking, Business Analysis, Business Planning, Business Process Improvement and more. Melina Lass has 1 emails on RocketReach.
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