Melanie Mack Email & Phone Number

Executive Director @ Indiana University Health

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Melanie Mack Location

Indianapolis, IN, US

Melanie Mack Work

Executive Director @ (May 2026 - Present)
VP Customer Experience and Strategy @ (January 2023 - January 2026)
Global Strategy Master Data-BPO and CX Director @ (June 2015 - November 2022)
Operations Manager Target.com @ (October 2012 - March 2015)

Melanie Mack Education

Indiana Wesleyan University
Master of Business Administration - MBA
Olivet Nazarene University
B.S. (Psychology)

Melanie Mack Skills

AI Copilot for CX
AI-Enabled Customer Experience
Board & Executive Alignment
Business Intelligence & Reporting
CRM Strategy & Modernization
CSAT Optimization
CX Platform Integration
CX Systems Architecture
CX Vision & Roadmapping
Change Enablement for Operations
Change Leadership
Chief Customer Officer Leadership
Compliance & Data Accuracy
Contact Center Management
Contact Center Operations
Contact Center Technology Strategy
Conversational AI
Cost-to-Serve Reduction
Crisis & Reputation Management
Cross-Functional Executive Leadership
Culture Change Initiatives
Customer Advocacy Programs
Customer Analytics Strategy
Customer Churn Reduction
Customer Communication Platforms
Customer Data Integration
Customer Data Strategy
Customer Engagement Strategy
Customer Experience (CX) Strategy
Customer Experience Innovation
Customer Experience ROI
Customer Insights & Intelligence
Customer Lifecycle Management
Customer Lifetime Value (CLV)
Customer Loyalty
Customer Loyalty & Lifetime Value
Customer Operations Leadership
Customer Recovery Strategies
Customer Retention Strategy
Customer Risk Scoring
Customer Satisfaction
Customer Segmentation Strategy
Customer Success Leadership
Customer Trust & Brand Experience
Customer-Centric Culture Development
Data Governance & Integrity
Data-Driven Decision Making
Digital Customer Experience Transformation
Digital Self-Service Strategy
ERP & CRM Integration (SAP, Oracle)
End-to-End Customer Experience Design
Enterprise CX Governance
Enterprise Change Management
Enterprise Customer Transformation
Enterprise Reporting Standards
Enterprise Service Delivery
Enterprise Service Performance
Escalation Framework Design
Executive Coaching
Executive Communication
Executive Customer Strategy
Executive Escalation Management
Field & Service Operations Alignment
First Contact Resolution (FCR)
Global Customer Experience Strategy
Global Operations Leadership
Knowledge Management Systems
Large-Scale Team Leadership (1,000+ Employees)
Leadership Development
Master Data Management
Microsoft Dynamics 365
Multi-Site Operations
NICE CXone
Net Promoter Score (NPS) Strategy
Omnichannel Customer Engagement
Operational Excellence
Organizational Transformation
Performance Metrics & KPIs
Performance Optimization
Predictive CX Modeling
Predictive Customer Analytics
Predictive Modeling
Private Equity Portfolio Transformation
Proactive Customer Engagement
Productivity & Efficiency Improvement
Quality Assurance Programs
Retention & Win-Back Programs
Revenue Retention & Expansion
Salesforce CRM Leadership
Service Delivery
Service Delivery Transformation
Service Level Management
Service-to-Revenue Transformation
Strategic Planning
Technology-Enabled CX Enablement
Vendor & BPO Management
Voice Analytics & Sentiment Analysis
Voice of the Customer (VoC)
Workforce Engagement & Enablement
Workforce Management Strategy
Project Management
Business Acquisition
Customer Acquisition Strategies
Lean Tools
Lean Operations
Strategic Leadership
Cross-functional Problem Solving
Cross-platform Development
Due Diligence
Technical Service Delivery
Customer Analysis
Contract Negotiation
Contract Management
Change Management
Leading Change
Behavioural Change
Global Business Development
Global Strategy
Product Launch
Merger Control
Strategic Partnerships
Crisis Management
Goal-oriented individual with strong leadership capabilities
Conflict Resolution
Recruiting
Team Leadership
Lean Manufacturing
International Business Development
Business Intelligence
Business Process Improvement
Human Resources
Business Analysis
Strategy
Leadership
Team Building
Training
Process Improvement
Management
Cross-functional Team Leadership
Sales
Cross Functional Team Leadership
Goal Oriented Individual With Strong Leadership Capabilities
Cross Functional Problem Solving
Cross Platform Development

Melanie Mack Summary

Melanie Mack, based in Indianapolis, IN, US, is currently a Executive Director at Indiana University Health. Melanie Mack brings experience from previous roles at Everon, Stanley Black & Decker, Inc. and Target. Melanie Mack holds a Master of Business Administration - MBA @ Indiana Wesleyan University. With a robust skill set that includes AI Copilot for CX, AI-Enabled Customer Experience, Board & Executive Alignment, Business Intelligence & Reporting, CRM Strategy & Modernization and more. Melanie Mack has 1 emails and 5 mobile phone numbers on RocketReach.