Melanie General Email
Client Services and Operational Support @ CEC Global LLC
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Melanie General Location
- Blythe Bridge, England, GB
Melanie General Work
- Client Services and Operational Support @ (March 2025 - Present)
- Specialist Care manager @ (September 2024 - March 2025)
- Customer Support Team Lead @ (September 2023 - March 2025)
- Postgraduate at the University of Salford @ (January 2022 - January 2023)
- Technology Delivery Lead Manager @ (July 2016 - December 2021)
- Head of Service Management @ (April 2011 - June 2016)
- Transitions Manager @ (May 2008 - March 2011)
- Process and Knowledge Analyst @ (August 2005 - April 2008)
- Quality Assurance Specialist @ Convergys (September 2003 - August 2005)
- Quality Assurance Specialist @ eTelecare Global Solutions (January 2002 - September 2003)
Melanie General Education
- The University of Salford
Master of Science - MSc (Managing Innovation and Information Technology)
2022-2023 - Xavier University (PH)
Bachelor of Science (BS) (Economics)
1997-2001 - Ateneo de Manila University 1996-1997
- 1989-1994
Melanie General Skills
- Administration
- Administrative Processes
- Business Analysis
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Call Center Development
- Call Centers
- Client Relations
- Communication
- Continuous Improvement
- Creative Problem Solving
- Customer Relationship Management (CRM)
- Customer Service
- Executive Calendar Management
- Global Delivery
- IT Management
- IT Operations
- IT Outsourcing
- IT Service Management
- IT Strategy
- ITIL
- Incident Management
- KPI Implementation
- Knowledge Management
- Microsoft Office
- Operations
- Operations Management
- Outsourcing
- PMO
- Performance Management
- Pivot Tables
- Problem Solving
- Process Improvement
- Process Management
- Project Delivery
- Project Management
- Quality Assurance
- Risk Management
- SLA
- Service Delivery
- Service Delivery Management
- Service Desk
- Service Desk Management
- Service Level Management
- Service Management
- Service-Level Agreements (SLA)
- SharePoint
- Stakeholder Engagement
- Stakeholder Management
- Team Building
- Team Leadership
- Teamwork
- Technical Support
- Transition Management
- Written Communication
- Leadership
- BPO
- Service Level Agreements Sla
- Call Center
- Microsoft Word
- Vendor Management
- Change Management
- Business Process Outsourcing Bpo
- Six Sigma
- Offshoring
- Sales
- SQL
Melanie General Summary
- Melanie General, based in Blythe Bridge, England, GB, is currently a Client Services and Operational Support at CEC Global LLC . Melanie General brings experience from previous roles at Vodafone, Well Pharmacy, The University of Salford and Accenture. Melanie General holds a 2022 - 2023 Master of Science - MSc in Managing Innovation and Information Technology @ The University of Salford. With a robust skill set that includes Administration, Administrative Processes, Business Analysis, Business Process Improvement, Business Process Outsourcing (BPO) and more. Melanie General has 2 emails on RocketReach.
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