Melanie General Email
Client Services and Operational Support @ CEC Global LLC
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Melanie General Location
- Blythe Bridge, England, GB
Melanie General Work
- 2025 -now Client Services and Operational Support @
- 2024 -2025 Specialist Care manager @
- 2023 -2025 Customer Support Team Lead @
- 2022 -2023 Postgraduate at the University of Salford @
- 2016 -2021 Technology Delivery Lead Manager @
- 2011 -2016 Head of Service Management @
- 2008 -2011 Transitions Manager @
- 2005 -2008 Process and Knowledge Analyst @
- 2003 -2005 Quality Assurance Specialist @ Convergys
- 2002 -2003 Quality Assurance Specialist @ eTelecare Global Solutions
Melanie General Education
- The University of Salford
Master of Science - MS (Managing Innovation and Information Technology)
2022-2023 - Xavier University - Ateneo de Cagayannotactive
Bachelor of Science (BS) (Economics)
1997-2001 - Ateneo de Manila University 1996-1997
- Universidad de Santa Isabel 1989-1994
Melanie General Skills
- Leadership
- Service Delivery
- PMO
- IT Operations
- Call Centers
- BPO
- Process Improvement
- Outsourcing
- Service Management
- Service Level Agreements Sla
- Operations Management
- Call Center
- Quality Assurance
- IT Management
- Microsoft Word
- Vendor Management
- Change Management
- IT Service Management
- Business Process Outsourcing Bpo
- Service Desk
- Incident Management
- Business Process Improvement
- Sla
- Transition Management
- IT Outsourcing
- ITIL
- Process Management
- Six Sigma
- Offshoring
- IT Strategy
- Sales
- Project Management
- SQL
- Business Analysis
Melanie General Summary
- Melanie General, based in Blythe Bridge, England, GB, is currently a Client Services and Operational Support at CEC Global LLC. Melanie General brings experience from previous roles at Vodafone, Well Pharmacy, The University of Salford and Accenture. Melanie General holds a 2022 - 2023 Master of Science - MS in Managing Innovation and Information Technology @ The University of Salford. With a robust skill set that includes Leadership, Service Delivery, PMO, IT Operations, Call Centers and more. Melanie General has 2 emails on RocketReach.
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