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Melanie Botes Location
Cape Town, WC, ZA
Melanie Botes Work
Chief Information Officer @ (June 2025 - Present)
Head of Shared Services @ (June 2023 - November 2025)
Head of Shared Services @ (December 2020 - July 2023)
Director International Business Development and Solutions @ WNS Global Services SA (June 2018 - December 2020)
Director Solutions South Africa @ WNS Global Services SA (February 2017 - May 2017)
General Manager: Operations @ WNS Global Services SA (March 2014 - January 2017)
Head Of Customer Experience @ (February 2012 - February 2014)
Group Operations Support Manager @ (October 2009 - December 2010)
Personal Loans Product and Fixed Term Finance Operations Manager @ (March 2009 - September 2009)
Personal Loans Product and Fixed Term Finance Analytics Manager @ (May 2007 - February 2009)
Group Risk Operations Manager @ (January 2006 - April 2007)
Compliance Manager and Fraud and Collections Manager @ (April 2004 - December 2005)
Compliance Co-ordinator @ (September 2003 - March 2004)
Merchant Admin Co-ordinator @ (September 2002 - August 2003)
Merchant Co-ordinator and Sales Consultant @ (June 2001 - August 2002)
Melanie Botes Education
Tygerberg College & Cape Technicon
Diploma (Marketing Management)
2000-2004
College of Cape Town
Diploma (Computer Science and Business Administration)
1998-1998
Melanie Botes Skills
Customer Experience
Customer Service
Business Analysis
Product Management
Systemic thinking
Strategy Execution
Retail financial services & banking
Product Pricing
Product Design
Contact Centers
Management
CRM
Strategy
Retail Financial Services and Banking
Business Process Improvement
Leadership
Project Management
Analysis
Performance Management
Customer Relationship Management
Solution Selling
Change Management
Solution Development
Melanie Botes Summary
Melanie Botes, based in Cape Town, WC, ZA, is currently a Chief Information Officer at RCS. Melanie Botes brings experience from previous roles at The HEINEKEN Company, Distell and WNS Global Services SA. Melanie Botes holds a 2000 - 2004 Diploma in Marketing Management @ Tygerberg College & Cape Technicon. With a robust skill set that includes Customer Experience, Customer Service, Business Analysis, Product Management, Systemic thinking and more. Melanie Botes has 1 emails on RocketReach.
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