2015 -2017 Operations Manager, Origin Business Centre and Solar Resolutions @
2014 -2015 Operations and Leadership Optimisation Manager @
2014 -2014 Senior Contact Centre Design Analyst @
2013 -2014 Retention Lead (Contact Centre Manager) @
2013 -2013 Project Manager @
2011 -2013 Business Performance and Operations Manager @
2009 -2011 Senior Team Leader, Mortgage Solutions @
2008 -2009 Team Leader, Internet Banking Solutions @
Mel Wainwright Education
St. Francis Xavier College
Mel Wainwright Skills
Banking
Microsoft Office
Risk Management
Financial Analysis
Customer Service
Project Management
Change Management
Business Analysis
Strategic Planning
Microsoft Word
Loans
PowerPoint
Negotiation
Portfolio Management
Business Strategy
Retail Banking
People Soft
People Management
Microsoft Excel
Telepresence
Workforce Management
Management
Stakeholder Management
Call Centers
Performance Management
Contact Centers
Analysis
Customer Experience
Team Management
Operational Risk
Operational Risk Management
Business Transformation
Coaching
Employee Engagement
Building Relationships
Leadership Development
Team Building
Recruiting
Outsourcing
Strategic Thinking
Operating Models
Customer Satisfaction
Customer Retention
Workshop Facilitation
Emotional Intelligence
Offshoring
Performance
Operations
Mel Wainwright Summary
Mel Wainwright, based in Cardinia, VIC, AU, is currently a Head of Customer Identity Management at NAB. Mel Wainwright brings experience from previous roles at NAB, National Australia Bank and Origin Energy. Mel Wainwright holds a St. Francis Xavier College. With a robust skill set that includes Banking, Microsoft Office, Risk Management, Financial Analysis, Customer Service and more. Mel Wainwright has 2 emails on RocketReach.
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