IT Solutions Architect @ (October 2011 - November 2012)
Network Consulting Engineer @ (September 2008 - October 2011)
Customer Support Engineer @ (August 2002 - September 2008)
Operations Relationship Manager @ (July 2000 - August 2002)
Supervisor @ (September 1997 - July 2000)
Engineer @ (December 1996 - September 1997)
Mel Gower Education
North Carolina State University
Bachelor of Science (Business Management - Finance)
1994-1998
Mel Gower Skills
24x7 Production Support
Business Process Improvement
CCIE
CCNA
CCNP
Change Management
Cisco Call Manager
Cisco IOS
Cisco Nexus
Cisco Systems Products
Cisco Technologies
Coaching
Cross-functional Team Leadership
Customer Advocacy
Customer Satisfaction
Employee Engagement
Engineering Change Management
Global Support Teams
Help Desk Operations
IT Operations
IT Service Delivery
IT Service Management
IT Strategy
ITIL
Incident Management
Information Technology
Internet Protocol Suite (TCP/IP)
KPI & SLA Management
LAN-WAN
Leadership
Leadership Development
Management
Network Architecture
Network Design
Network Engineering
Network Security
Networking
Problem Solving
Process Improvement
Project Management
Public Speaking
QoS
Routers
ServiceNow
Staff Development
TCP/IP
Talent Management
Team Building
Team Leadership
Team Leadership & Coaching
Team Management
Technical Presentations
Technical Support
Technical Support Management
Telecommunications
Telepresence
Troubleshooting
Unified Communications
VoIP
Voice over IP (VoIP)
Network Operations
Cross Functional Team
Communications
Operations
Internet Protocol Suite Tcp/Ip
Voice Over Ip Voip
Cross Functional Team Leadership
Lan Wan
Voice Over Ip
Internet Protocol Suite
Mel Gower Summary
Mel Gower, based in Apex, NC, US, is currently a Infrastructure and Voice Operations Manager (First Line Leader and Architect) at IBM. Mel Gower brings experience from previous roles at IBM, Mel Gower Ventures, Bandwidth.com and BB&T. Mel Gower holds a 1994 - 1998 Bachelor of Science in Business Management - Finance @ North Carolina State University. With a robust skill set that includes 24x7 Production Support, Business Process Improvement, CCIE, CCNA, CCNP and more. Mel Gower has 2 emails and 1 mobile phone numbers on RocketReach.
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