Mel G. Email
Senior Support Engineering Manager, Americas @ SUSE
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Mel G. Location
- Oromocto, NB, CA
Mel G. Work
- Senior Support Engineering Manager, Americas @ (November 2025 - Present)
- Support Engineering Manager, Americas @ (July 2022 - November 2025)
- Support Manager, Americas @ (July 2022 - November 2025)
- Customer Support Analyst @ (November 2021 - July 2022)
- Customer Support Analyst @ (July 2021 - November 2021)
- Product Delivery Specialist @ (October 2016 - July 2021)
- SaaS Helpdesk Agent @ (November 2015 - October 2016)
- Help Desk Representative @ (November 2015 - October 2016)
Mel G. Education
- NBCC (New Brunswick Community College)
Associate's Degree (Office Management and Supervision)
- Universidad Inca Garcilaso de la Vega
Bachelor of Business Administration (Business Administration and Management, General)
Mel G. Skills
- Agile Methodologies
- Analytical Skills
- Bilingual Education
- Business Administration
- C-Level
- Client Services
- Communication
- Confluence
- Continuous Improvement Facilitation
- Customer Advocacy
- Customer Engagement
- Customer Experience
- Customer Satisfaction
- Customer Service
- Customer Support
- English
- Escalation Resolution
- Event Management
- Event Planning
- FSC Certification
- French
- Google Analytics
- HTML
- High Performance Teams
- Hospitality
- Hospitality Industry
- Hospitality Management
- Hotel Booking
- Hotel Management
- Hotels
- IT Escalation
- Inter-departmental Collaboration
- Java
- Jira
- Key Performance Indicators
- Leadership
- Learning Management Systems
- MICROS
- Marketing
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- MySQL
- New Hire Training
- Operational Test & Evaluation
- Operations Management
- People Management
- People-oriented
- Problem Solving
- Process Improvement Projects
- Product Delivery
- Project Management
- Rancher Kubernetes Management
- SKU Management
- Sales
- Scrum
- Secure Shell (SSH)
- Service Operations
- Service-Level Agreements (SLA)
- Software as a Service (SaaS)
- Spanish
- Support Engineers
- Support Management
- Team Building
- Team Cohesion
- Team Leadership
- Teamwork
- Technical Ability
- Technical Support
- Time Management
- Tourism
- Troubleshooting
- Zendesk
- Zendesk Support
- Zoho CRM
Mel G. Summary
- Mel G., based in Oromocto, NB, CA, is currently a Senior Support Engineering Manager, Americas at SUSE. Mel G. brings experience from previous roles at SUSE, Messagepoint and OneTrust. Mel G. holds a Associate's Degree in Office Management and Supervision @ NBCC (New Brunswick Community College). With a robust skill set that includes Agile Methodologies, Analytical Skills, Bilingual Education, Business Administration, C-Level and more. Mel G. has 2 emails on RocketReach.
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